Customer Experience Captain — Retail Leader

Macy's; Springfield (VA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Tuition reimbursement

Employee Assistance Program

Job summary

Macy's in Springfield, Virginia is seeking a Selling and Support Captain to advocate for customers and lead colleagues in providing exceptional service. As part of this dynamic role, you will manage merchandising and drive promotional strategies, ensuring customers have a pleasant shopping experience. Ideal candidates will have retail experience and strong communication skills. We offer competitive pay and comprehensive benefits in a welcoming environment, enriching your career while engaging in the community.

Qualifications

• 1-2 years of direct retail experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Resourceful and able to adapt quickly to changing priorities.

Responsibilities

• Lead colleagues in the execution and completion of assigned tasks.
• Ensure high level of customer service through problem-solving.
• Educate colleagues on point of sale technology.

Skills

Customer service

Communication skills

Retail experience

Problem-solving

Flexibility

Education

High school diploma or equivalent

Job description

Macy's in Springfield, Virginia is seeking a Selling and Support Captain to advocate for customers and lead colleagues in providing exceptional service. As part of this dynamic role, you will manage merchandising and drive promotional strategies, ensuring customers have a pleasant shopping experience. Ideal candidates will have retail experience and strong communication skills. We offer competitive pay and comprehensive benefits in a welcoming environment, enriching your career while engaging in the community.