Sales QA & Recovery Specialist

Holiday Inn Club Vacations Incorporated; Virginia; On-site; USD 42,000 - 58,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated is seeking a Quality Assurance Officer within Sales Operations to reduce rescissions and support purchase issue resolution. The role involves coordinating with multiple departments, verifying contracts, and handling cancellations to recover lost business.

The QAOs provide specialized administrative support, assist with training, and work as part of a team to improve processes and customer experience across the sales organization.

Qualifications

• Must be process oriented with attention to detail.
• Self-directed and independent with projects but works as a team player.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Strong work ethic and a high energy level.
• Strong administrative, organization, and planning skills.

Responsibilities

• Executes proper communication with all affiliated departments, management and owners.
• Confirms sales and verifies contracts for HICV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assists with mail-out process to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

Skills

Detail orientation

Self-directed

Customer service

Oral and written communication

Strong work ethic

Administrative skills

Job description

Holiday Inn Club Vacations Incorporated is seeking a Quality Assurance Officer within Sales Operations to reduce rescissions and support purchase issue resolution. The role involves coordinating with multiple departments, verifying contracts, and handling cancellations to recover lost business.

The QAOs provide specialized administrative support, assist with training, and work as part of a team to improve processes and customer experience across the sales organization.