Closing Officer

Holiday Inn Club Vacations; Virginia; Sur place; USD 42 000 - 58 000; Plein temps

Résumé du poste

Holiday Inn Club Vacations Incorporated is seeking a Quality Assurance Officer within Sales Operations to reduce rescissions and support purchase issue resolution. The role involves coordinating with multiple departments, verifying contracts, and handling cancellations to recover lost business.

The QAOs provide specialized administrative support, assist with training, and work as part of a team to improve processes and customer experience across the sales organization.

Qualifications

• Must be process oriented with attention to detail.
• Self-directed and independent with projects but works as a team player.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Strong work ethic and a high energy level.
• Strong administrative, organization, and planning skills.

Responsabilités

• Executes proper communication with all affiliated departments, management and owners.
• Confirms sales and verifies contracts for HICV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assists with mail-out process to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

Connaissances

Detail orientation

Self-directed

Customer service

Oral and written communication

Strong work ethic

Administrative skills

Description du poste

Job Description

Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. In order to accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions.

ESSENTIAL DUTIES AND TASKS

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HICV owners.
• Confirms sales and verifies contracts for HICV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAO's with mail out process in order to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

QUALIFICATIONS

• Must be process oriented with attention to detail
• Self-directed and independent with projects but works as a team player
• Excellent customer service skills
• Strong oral and written communication skills
• Strong work ethic and a high energy level
• Strong administrative, organization, and planning skills

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Company Description

At Holiday Inn Club Vacations®, we are committed to delivering exceptional vacation experiences for our guests and owners, and a culture that values Caring, Courage and Creativity for our team members.

One of the first things new team members notice here is the feeling of family. Everything we do revolves around our goals of strengthening families and leading the way in family travel.

We focus not only on creating meaningful experiences for our members and guests, but also developing our own family. We invest in passionate, high-performing team members who embrace our values and fuel our growth.