Sales Quality Assurance Officer - Compliance & Customer Success

Holiday Inn Club Vacations Incorporated; Las Vegas (NV); Vor Ort; USD 50.000 - 80.000; Vollzeit

Zusammenfassung

Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. QA Officers provide specialized administrative support to the Sales departments.

The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions.

Qualifikationen

• Must be process oriented with attention to detail.
• Self-directed and independent; works well in a teamwork setting.
• Strong oral and written communication skills.
• Nevada Timeshare License required or obtained within 10 days of hire.

Aufgaben

• Review completed sales to ensure accuracy and compliance.
• Provide specialized administrative oversight to the Sales Team.
• Address purchaser questions and resolve concerns with confidence.
• Strengthen customer understanding and satisfaction after the sale.
• Help reduce rescissions and future defaults by ensuring every buyer is fully informed.

Kenntnisse

Attention to detail

Self-directed

Oral and written communication

Team player

Organizational skills

High energy

Ausbildung

GED or higher

High School Diploma or better

Jobbeschreibung

Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. QA Officers provide specialized administrative support to the Sales departments.

The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions.