Quality Assurance/Closing Officer-Vacation Ownership Sales

Holiday Inn Club Vacations; Kissimmee (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Biweekly Pay

Growth Opportunities

401K

Comprehensive Benefits – Health,Dental

Vision Plans

EAP – Employee Assistance Program

PTO - Paid Time Off

Discounts through IHG

Tuition Reimbursement & Continuing Ed

Outstanding Company Culture

Job summary

Holiday Inn Club Vacations Incorporated in Kissimmee, FL is seeking a Quality Assurance Officer within Sales Operations to support contract verification, customer communications and error recovery. You will reduce rescission risk and assist in training staff.

Responsibilities include confirming sales, handling walk-in and cancellation calls, and coordinating with affiliated departments. Florida Real Estate license is required, with notary and ongoing education encouraged.

Qualifications

• Must be process oriented with attention to detail.
• Self-directed and independent with projects but works as a team player.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Strong work ethic and a high energy level.
• Strong administrative, organization, and planning skills.
• Florida Real Estate License Required #INDSA1

Responsibilities

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
• Confirms sales and verifies contracts for HICV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

Skills

Attention to detail

Excellent customer service

Team player

Strong communication

High energy

Organizational skills

Planning skills

Education

GED or better

High School Diploma or better

Job description

Posting Details

• Posted on November 2, 2026

Locations

Orange Lake Resort, Kissimmee, FL 34747, USA

• Sales & Marketing
• Full-Time
• Requisition #: QUALI022421

Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

BENEFITS:

At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:

• Biweekly Pay
• Growth Opportunities
• 401K
• Comprehensive Benefits – Health, Dental and Vision Plans.
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Discounts through IHG including additional discounted employee benefits through our company Perks website
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. In order to accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions.

ESSENTIAL DUTIES AND TASKS:

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
• Confirms sales and verifies contracts for HICV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

QUALIFICATIONS:

• Must be process oriented with attention to detail
• Self-directed and independent with projects but works as a team player
• Excellent customer service skills
• Strong oral and written communication skills
• Strong work ethic and a high energy level
• Strong administrative, organization, and planning skills
• Florida Real Estate License Required #INDSA1

#ZRSA1
#

Education

Preferred

GED or better. High School Diploma or better.

Licenses & Certifications

Required

Real Estate License Notary Public Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.