Quality Assurance & Contract Closing Specialist

Holiday Inn Club Vacations Incorporated; Orlando (FL); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Biweekly Pay

Growth Opportunities

401K

Health Insurance

Dental Plan

Vision Plan

Employee Assistance Program

Paid Time Off

IHG Discounts

Tuition Reimbursement

Continuing Education

Company Culture

Résumé du poste

Holiday Inn Club Vacations is seeking a Quality Assurance Officer in Sales Operations in Florida. The role supports the Sales teams, reduces rescission, and resolves purchasers’ issues through careful discretion and cross-department coordination.

You will verify contracts, handle cancellations, train and assist staff, and uphold a high standard of customer service and organizational precision in a fast-paced environment.

Qualifications

• Florida Real Estate License required.
• Must be process oriented with attention to detail.
• Self-directed and independent with projects but works as a team player.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Strong administrative, organization, and planning skills.

Responsabilités

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and owners.
• Confirms sales and verifies contracts for HICV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

Connaissances

Process oriented

Attention to detail

Self-directed

Team player

Customer service skills

Oral and written communication

Strong work ethic

Organization and planning

Formation

Florida Real Estate License Required

Description du poste

Holiday Inn Club Vacations is seeking a Quality Assurance Officer in Sales Operations in Florida. The role supports the Sales teams, reduces rescission, and resolves purchasers’ issues through careful discretion and cross-department coordination.

You will verify contracts, handle cancellations, train and assist staff, and uphold a high standard of customer service and organizational precision in a fast-paced environment.