Sales Quality & Closing Specialist

Holiday Inn Club Vacations Incorporated; Kissimmee (FL); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Biweekly Pay

Growth Opportunities

401K

Comprehensive Benefits – Health,Dental

Vision Plans

EAP – Employee Assistance Program

PTO - Paid Time Off

Discounts through IHG

Tuition Reimbursement & Continuing Ed

Outstanding Company Culture

Résumé du poste

Holiday Inn Club Vacations Incorporated in Kissimmee, FL is seeking a Quality Assurance Officer within Sales Operations to support contract verification, customer communications and error recovery. You will reduce rescission risk and assist in training staff.

Responsibilities include confirming sales, handling walk-in and cancellation calls, and coordinating with affiliated departments. Florida Real Estate license is required, with notary and ongoing education encouraged.

Qualifications

• Must be process oriented with attention to detail.
• Self-directed and independent with projects but works as a team player.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Strong work ethic and a high energy level.
• Strong administrative, organization, and planning skills.
• Florida Real Estate License Required #INDSA1

Responsabilités

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
• Confirms sales and verifies contracts for HICV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

Connaissances

Attention to detail

Excellent customer service

Team player

Strong communication

High energy

Organizational skills

Planning skills

Formation

GED or better

High School Diploma or better

Description du poste

Holiday Inn Club Vacations Incorporated in Kissimmee, FL is seeking a Quality Assurance Officer within Sales Operations to support contract verification, customer communications and error recovery. You will reduce rescission risk and assist in training staff.

Responsibilities include confirming sales, handling walk-in and cancellation calls, and coordinating with affiliated departments. Florida Real Estate license is required, with notary and ongoing education encouraged.