QA Closing Specialist – Real Estate & Travel Perks

Capital Vacations, LLC; Sedona (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package (Med, D

Resort discounts and employee vacation

Job summary

Capital Vacations, LLC seeks a Quality Assurance (QA) Representative to safeguard contract accuracy, protect product integrity, and deliver outstanding customer service throughout the closing and post-sale process.

You will review owner documentation, ensure compliance with state laws and timeshare regulations, perform notary duties, and help maintain low cancellation rates while supporting regional roadshows and office operations.

Qualifications

• 1–3 years of experience in Timeshare/Vacation Ownership Sales, Quality Assurance, or Real Estate Closings.
• Strong background in real estate documentation, title closing, loan processing, or contract administration.
• Proven track record of high closing retention and low cancellation rates.
• Excellent verbal and written communication skills with strong dispute-resolution abilities.
• High attention to detail, strong problem-solving capacity, and uncompromising ethical standards.
• Computer proficiency, fast typing speed, and digital file management skills.

Responsibilities

• Contract Execution: Conduct closing meetings with new Owners, explaining contract terms clearly, ethically, and in full compliance with state laws, timeshare regulations, and company policies.
• Accuracy & Quality Control: Verify all transaction documents for accuracy, checking meticulously for errors, omissions, or discrepancies.
• Notary Services: Execute official real estate and contract documentation as a commissioned notary.
• Compliance Oversight: Monitor sales practices to protect the company against misrepresentation. Report sales disputes and partner with site Sales Management to recommend corrective counseling, training, or disciplinary actions as needed.
• Owner Support: Provide premier customer service to Owners before, during, and after the legal cancellation window to build long-term satisfaction and trust.
• Cancellation Management: Handle walk-in and phone cancellation requests, actively working to retain Owners while following standard corporate cancellation procedures when retention is not possible.
• Digital Archiving: Download, label, and file QA audio recordings and closing documents within strict required timeframes.
• Performance Standards: Maintain required monthly closing percentages (within 10% of site average) and sustain a low net cancellation rate (target of 14% or below). Ensure zero contract suspensions.
• Roadshows & Office Support: Participate in regional roadshow events and assist with general office administration and contract processing as needed.

Skills

Timeshare/Vacation Ownership Sales

Quality Assurance

Real Estate Closings

Communication skills

Attention to detail

Education

Active State Real Estate License

Active Notary Public Commission

High School Diploma or GED

Job description

Capital Vacations, LLC seeks a Quality Assurance (QA) Representative to safeguard contract accuracy, protect product integrity, and deliver outstanding customer service throughout the closing and post-sale process.

You will review owner documentation, ensure compliance with state laws and timeshare regulations, perform notary duties, and help maintain low cancellation rates while supporting regional roadshows and office operations.