QA Closing Specialist - Vacation Ownership Sales

Career Site Brand; Florida; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Biweekly Pay

Growth Opportunities

401K

Comprehensive Benefits – Health,Dental

EAP – Employee Assistance Program

PTO - Paid Time Off

Discounts through IHG

Tuition Reimbursement

Continuing Education Courses

Outstanding Company Culture

Job summary

Holiday Inn Club Vacations in Kissimmee, FL seeks a Quality Assurance/Closing Officer for Vacation Ownership Sales. The QAOs provide specialized administrative support to Sales and aim to reduce rescission and contract issues with purchasers.

The role requires meticulous attention to detail, independent yet team oriented work, and strong communication. Florida Real Estate License and Notary Public are required; GED or better and HS diploma suffice.

Qualifications

• Must be process oriented with attention to detail.
• Self-directed and independent with projects but works as a team player.
• Strong oral and written communication skills.
• Strong administrative, organization, and planning skills.

Responsibilities

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
• Confirms sales and verifies contracts for HICV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

Skills

Attention to detail

Self-directed

Communication skills

Organization skills

Education

Notary Public

Florida Real Estate License

GED or better

High School Diploma or better

Job description

Holiday Inn Club Vacations in Kissimmee, FL seeks a Quality Assurance/Closing Officer for Vacation Ownership Sales. The QAOs provide specialized administrative support to Sales and aim to reduce rescission and contract issues with purchasers.

The role requires meticulous attention to detail, independent yet team oriented work, and strong communication. Florida Real Estate License and Notary Public are required; GED or better and HS diploma suffice.