Sales-Oriented Technical Support Specialist

Civic Innovation Lab; Mankato (MN); In loco; USD 67.000 - 88.000; Tempo pieno

Descrizione del lavoro

Civic Innovation Lab is hiring a Technical Support Specialist in Mankato, MN, offering $67,000–$88,000 per year. You will own the conversation from first touch to signed contract, and help drive a quality-obsessed sales approach.

Expect to pitch to buyers who haven't heard of us yet, seed local channels with engaging content, and build territory plans that maximize coverage across Mankato. Strong customer success focus is required, with experience in demand generation.

Competenze

• 4+ years of complaint handling experience
• Excellent written and verbal communication skills
• Proven complaint handling results, ideally in Mankato, MN

Mansioni

• Pitch Civic Innovation Lab's quality-obsessed offering to buyers who haven't heard of us yet
• Seed Mankato social channels with content that earns replies
• Build territory plans that maximize coverage across Mankato, MN
• Strong command of Customer Success, with 3 of demand-generation experience
• Sit in on demos and tighten the script after every loss

Conoscenze

Complaint Handling

Communication

Descrizione del lavoro

Civic Innovation Lab is hiring a Technical Support Specialist in Mankato, MN, offering $67,000–$88,000 per year. You will own the conversation from first touch to signed contract, and help drive a quality-obsessed sales approach.

Expect to pitch to buyers who haven't heard of us yet, seed local channels with engaging content, and build territory plans that maximize coverage across Mankato. Strong customer success focus is required, with experience in demand generation.