Customer Support Specialist

Social Innovation Lab; Carlsbad (CA); Hybrid; USD 87,000 - 126,000; Full time

Benefits offered by this job

Hybrid work

Paid learning days

Mentor focused on growth

Job summary

Social Innovation Lab in Carlsbad, CA is seeking a Customer Support Specialist to drive qualified leads and signed contracts. The role emphasizes sponsorship lineups, renewal negotiations, and data-driven sales enablement with tools like HubSpot and ServiceNow.

Hybrid work is offered, along with paid learning days and mentorship focused on Conflict Resolution growth. The compensation range is $87,000–$126,000 per year.

Qualifications

• Experience thriving in a deadline-driven setting like Social Innovation Lab.
• Proven ability to deliver in an internship structure.
• Carlsbad grounding or ability to plant roots quickly.
• Comfort presenting to mid-level leadership.

Responsibilities

• Line up sponsorships that put Social Innovation Lab in front of buyers.
• Negotiate renewals before contract terms lapse.
• Use Conflict Resolution and Phone Etiquette to scale outbound efforts.
• Feed sales the ServiceNow signals that indicate buyer readiness.
• Mine churn data to craft compelling stories for stakeholders.

Skills

Sponsorships

Negotiation

Conflict Resolution

Phone Etiquette

Lead generation

ServiceNow

Education

Experience in deadline-driven environment

Tools

HubSpot Service Hub

Job description

At Social Innovation Lab, the Customer Support Specialist is the engine behind every qualified lead and every signed contract. This Carlsbad opening trades 3 years and HubSpot Service Hub for $87,000 - $126,000, then layers on the ownership most listings only hint at.

Key Responsibilities

• Line up the hardworking sponsorships that put Social Innovation Lab in front of buyers
• Negotiate renewals before the sales marketing contract goes quiet
• Use Conflict Resolution and Phone Etiquette tools to automate and scale outbound efforts
• Feed sales the ServiceNow signals that say a buyer is ready now
• Mine Churn Reduction data for the joyfully-rigorous story that wins the room

What You'll Bring

• Experience thriving in a thoughtfully-bold, deadline-driven setting like Social Innovation Lab
• A track record of unhurried delivery in an internship structure
• A Carlsbad grounding, or the adaptability to plant roots quickly
• Demonstrated comfort presenting to mid-level leadership

Social Innovation Lab brings together goal-oriented people in Carlsbad, CA who care deeply about the craft behind sales marketing. The Social Innovation Lab promise is plain: clear expectations, real autonomy, and zero surprise reviews.

This Carlsbad, CA role comes with $87,000 - $126,000, hybrid work, paid learning days, and a mentor focused on your Conflict Resolution growth.