Technical Support Specialist

Civic Innovation Lab; Mankato (MN); On-site; USD 67,000 - 88,000; Full time

Job summary

Civic Innovation Lab is hiring a Technical Support Specialist in Mankato, MN, offering $67,000–$88,000 per year. You will own the conversation from first touch to signed contract, and help drive a quality-obsessed sales approach.

Expect to pitch to buyers who haven't heard of us yet, seed local channels with engaging content, and build territory plans that maximize coverage across Mankato. Strong customer success focus is required, with experience in demand generation.

Qualifications

• 4+ years of complaint handling experience
• Excellent written and verbal communication skills
• Proven complaint handling results, ideally in Mankato, MN

Responsibilities

• Pitch Civic Innovation Lab's quality-obsessed offering to buyers who haven't heard of us yet
• Seed Mankato social channels with content that earns replies
• Build territory plans that maximize coverage across Mankato, MN
• Strong command of Customer Success, with 3 of demand-generation experience
• Sit in on demos and tighten the script after every loss

Skills

Complaint Handling

Communication

Job description

A Technical Support Specialist at Civic Innovation Lab owns the conversation from first touch to signed contract, and Talkdesk carries it the whole way. Here's the long and short of it — Civic Innovation Lab pays $67,000 - $88,000, trusts your 4 years, and lets you own the sales marketing call.

Key Responsibilities

• Pitch Civic Innovation Lab's quality-obsessed offering to buyers who haven't heard of us yet
• Seed Mankato social channels with content that earns replies
• Build territory plans that maximize coverage across Mankato, MN
• Strong command of Customer Success, with 3 of demand-generation experience
• Sit in on demos and tighten the script after every loss

What You'll Bring

• 4+ years of Complaint Handling reps, not just Complaint Handling exposure
• Reliable, accountable, and committed to following through
• Excellent written and verbal communication skills
• Proven Complaint Handling results, ideally seasoned in Mankato, MN

Civic Innovation Lab is the deadline-driven company sales marketing professionals across MN reach for when the cheap option finally breaks. Around Civic Innovation Lab, the loudest voice never automatically wins the sales marketing argument.

The bottom line: $67,000 - $88,000, mentorship, benefits, and flexibility, wrapped into a Technical Support Specialist role that grows as fast as you do.

This Technical Support Specialist posting is fresh, active, and open for business right now.