Growth-Focused Customer Support & Outreach Specialist

Eaton Corporation; Saint Paul (MN); On-site; USD 71,000 - 101,000; Full time

Job summary

Eaton Corporation seeks a Customer Support Specialist in Saint Paul, MN. The role rewards thoughtful, data-driven thinkers who can navigate ambiguity and drive sales-focused initiatives.

You will draft outreach content, pitch upsells, and create compelling collateral while tracking CSAT metrics and market dynamics across Minnesota. Base range reflects market expectations for mid-level support and growth into leadership roles.

Qualifications

• 5 years of stakeholder management experience.
• Ability to translate data into decisions.
• Strong written and verbal communication under scrutiny.
• Collaborative mindset to ease mid-level reviews.
• Experience with customer satisfaction surveys.

Responsibilities

• Draft cold-outreach copy for mid-level buyers.
• Pitch upsells that feel like favors.
• Create sales collateral, decks, and proposals.
• Monitor competitor pricing across MN.
• Identify and pursue new business opportunities in MN.
• Grow brand awareness through CSAT surveys and reporting.
• Lead demos from screen-share to signature.
• Report attribution and ROI to inform budget cycles.

Skills

Stakeholder management

Storytelling

Written communication

Verbal communication

Collaborative

Ambiguity navigation

Job description

Eaton Corporation seeks a Customer Support Specialist in Saint Paul, MN. The role rewards thoughtful, data-driven thinkers who can navigate ambiguity and drive sales-focused initiatives.

You will draft outreach content, pitch upsells, and create compelling collateral while tracking CSAT metrics and market dynamics across Minnesota. Base range reflects market expectations for mid-level support and growth into leadership roles.