Sales Ops Pro: Salesforce & Revenue Analytics

Global Payments; Cincinnati (OH); On-site; USD 85,000 - 125,000; Full time

Job summary

Global Payments, a leading payments company, seeks a Senior Sales Operations Analyst to optimize sales processes and CRM governance across the Americas. You will leverage Salesforce expertise, dashboards, and data analytics to drive seller productivity and accurate forecasting.

The role partners with sales leaders, RevOps, Systems, Finance, and Enablement to standardize processes, improve pipeline hygiene, and deliver scalable improvements.

Qualifications

• 4+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related analytical role.
• Advanced Salesforce knowledge with reports, dashboards, workflows, and CRM process improvements.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business recommendations.
• Demonstrated experience identifying process gaps and driving operational improvements in a sales environment.
• Experience partnering with sales leaders and cross-functional stakeholders to influence outcomes and implement change.
• Strong understanding of opportunity management, pipeline management, forecasting, territory planning, and sales process governance.
• Excellent project management, communication, and organizational skills.
• Proficiency in Microsoft Excel, Power BI, Tableau, Salesforce reporting, or similar analytics tools.
• Ability to manage multiple priorities in a fast-paced, evolving environment.
• Bachelor's degree preferred; Salesforce certifications are a plus.

Responsibilities

• Serve as a Salesforce subject matter expert, providing guidance on system functionality, data quality, reporting, and best practices.
• Analyze sales processes, workflows, and seller behaviors to identify operational gaps, inefficiencies, and opportunities to improve productivity.
• Partner with sales leadership to drive process standardization, pipeline hygiene, forecasting accuracy, and CRM adoption.
• Identify the need for and support the creation of Salesforce dashboards that provide actionable insights for sales leaders and stakeholders.
• Identify root causes of operational challenges and collaborate with cross-functional teams to design and implement scalable solutions.
• Gather business requirements and partner with Systems, RevOps, and technical teams on Salesforce enhancements, automation opportunities, and process improvements.
• Monitor data quality and system compliance, proactively identifying issues and driving corrective actions.
• Support sales initiatives by documenting processes, establishing governance, and ensuring operational readiness for new programs and tools.
• Measure the effectiveness of process improvements and provide recommendations based on data-driven insights.
• Act as a key liaison between sellers and supporting business functions to ensure operational processes effectively support revenue generation.

Skills

Sales Operations

Salesforce expertise

Data analysis

Dashboards

Project management

Microsoft Excel

Power BI/Tableau

Education

Bachelor's degree preferred

Tools

Salesforce

Power BI

Tableau

CRM reporting

Job description

Global Payments, a leading payments company, seeks a Senior Sales Operations Analyst to optimize sales processes and CRM governance across the Americas. You will leverage Salesforce expertise, dashboards, and data analytics to drive seller productivity and accurate forecasting.

The role partners with sales leaders, RevOps, Systems, Finance, and Enablement to standardize processes, improve pipeline hygiene, and deliver scalable improvements.