Sales Ops Analyst: Drive Efficiency & Growth

MassMutual Ventures

United States

On-site

USD 70,000 - 100,000

Full time

4 days ago

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Job summary

One Inc is seeking a Sales Operations Analyst to partner with the Sales team, manage CRM and operational platforms, and coordinate RFP/RFI processes. You will ensure data integrity, support contract workflows, and drive pricing and governance across Sales, Legal, and BI groups.

The role emphasizes process improvement, cross-functional collaboration, and meticulous execution in a fast-paced SaaS payments environment.

Qualifications

Strong knowledge of Sales Operations processes and best practices.
Experience supporting CRM systems, preferably Salesforce.
Experience administering business applications such as Responsive, Gong, Glean, LinkedIn Sales Navigator, SafeBase, or similar platforms.
Excellent project coordination and workflow management skills.
Strong analytical and problem-solving abilities.
Exceptional attention to detail and organizational skills.
Strong written and verbal communication skills.
Experience managing document workflows, approvals, signatures, and repository governance.
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
Experience working with SharePoint and other content management platforms.
Customer-focused mindset with strong internal and external relationship management skills.

Responsibilities

Provide day-to-day operational support for Sales Directors, Relationship Managers, executives, and other sales stakeholders.
Respond to process, reporting, system, and data-related requests.
Track open requests, prioritize workload, and ensure timely completion of deliverables.
Document repeatable processes and support continuous improvement initiatives.
Coordinate RFPs, RFIs, security questionnaires, and related customer requests from intake through submission.
Facilitate kickoff meetings, assign subject matter experts, track deadlines, conduct quality reviews, and manage final submissions.
Coordinate supporting documentation and ensure final materials are properly stored and archived.
Administer the Responsive platform, including project setup, permissions management, templates, content libraries, contributor coordination, and reporting.
Maintain organized response content and support content-library governance.
Develop customer-facing pricing proposals using approved pricing models, volume assumptions, fees, options, ROI information, and supporting business analyses.
Collaborate with Sales, Business Intelligence, and Payment Operations teams to validate proposal content.
Coordinate revisions and ensure final approved pricing information is maintained in designated systems and repositories.
Receive, validate, format, and upload ClaimsPay TIN and date data to approved BI repositories.
Submit analysis requests and monitor completion status.
Coordinate follow-up activities for incomplete data submissions.
Route completed analyses to appropriate pricing and proposal stakeholders.
Manage execution workflows for existing-client Statements of Work.
Verify approved versions and prepare approval summaries.
Coordinate DocuSign execution or alternative customer signature processes.
Track signature status and ensure completed agreements are properly archived and distributed.
Prepare sales win announcements utilizing Salesforce information and approval summaries.
Verify stakeholders, leadership recipients, and supporting team members.