Sales Ops Analyst: Salesforce Expert & Process Optimizer

Global Payments; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

Global Payments is seeking a Senior Sales Operations Analyst to join the Americas Sales Operations team in Atlanta. You will serve as a Salesforce power user, partnering with sales, RevOps, Systems, Finance and Enablement to improve processes and maximize seller productivity.

The role emphasizes data, dashboards, forecasting, opportunity management, and governance. You will build reports and dashboards, standardize processes, monitor data quality, and drive cross-functional initiatives to enable

Qualifications

• 4+ years of experience in Sales Operations or related analytics roles.
• Advanced Salesforce knowledge with reports, dashboards, workflows, and CRM improvements.
• Strong analytical skills with data-driven recommendations.
• Experience identifying process gaps and driving operational improvements in a sales environment.
• Experience partnering with sales leaders and cross-functional stakeholders.
• Understanding of opportunity management, pipeline forecasting, and sales governance.
• Excellent project management, communication, and organizational skills.
• Salesforce certification is a plus.

Responsibilities

• Serve as Salesforce subject matter expert, guiding system functionality, data quality, reporting, and best practices.
• Analyze sales processes to identify gaps and improve productivity.
• Partner with sales leadership to drive process standardization, pipeline hygiene, forecasting accuracy, and CRM adoption.
• Identify the need for and support Salesforce dashboards that provide actionable insights.
• Collaborate with Systems, RevOps, and technical teams on enhancements and automation opportunities.
• Monitor data quality and system compliance; drive corrective actions.
• Document processes and establish governance for new programs and tools.
• Measure the effectiveness of improvements and provide data-driven recommendations.
• Act as liaison between sellers and supporting functions to support revenue generation.

Skills

Sales operations experience

Advanced Salesforce knowledge

Analytical problem solving

Cross-functional collaboration

Project management

Excel/Power BI/Tableau

CRM governance

Education

Bachelor's degree preferred

Salesforce certification desirable

Tools

Salesforce

Power BI

Tableau

Microsoft Excel

Job description

Global Payments is seeking a Senior Sales Operations Analyst to join the Americas Sales Operations team in Atlanta. You will serve as a Salesforce power user, partnering with sales, RevOps, Systems, Finance and Enablement to improve processes and maximize seller productivity.

The role emphasizes data, dashboards, forecasting, opportunity management, and governance. You will build reports and dashboards, standardize processes, monitor data quality, and drive cross-functional initiatives to enable