Sales Operations & Salesforce Analytics Lead

Global Payments; Alpharetta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

Global Payments in Alpharetta, GA, seeks a Senior Sales Operations Analyst to be a Salesforce power user and trusted partner to the sales team. You will leverage data, systems expertise, and business process knowledge to identify inefficiencies and drive initiatives that boost seller productivity and performance management.

The role collaborates with RevOps, Systems, Finance, and Enablement to standardize processes, improve forecasting, and ensure CRM adoption.

Qualifications

• 4+ years of experience in Sales Operations or related analytical role.
• Advanced Salesforce knowledge with reports, dashboards, workflows, and CRM process improvements.
• Strong analytical and problem‑solving skills with the ability to translate data into actionable recommendations.
• Experience identifying process gaps and driving operational improvements in a sales environment.
• Experience partnering with sales leaders and cross‑functional stakeholders to influence outcomes and implement change.
• Strong understanding of opportunity management, pipeline management, forecasting, territory planning, and sales process governance.
• Excellent project management, communication, and organizational skills.
• Proficiency in Microsoft Excel, Power BI, Tableau, Salesforce reporting, or similar analytics tools.
• Ability to manage multiple priorities in a fast-paced, evolving environment.
• Salesforce certifications are a plus.

Responsibilities

• Serve as a Salesforce subject matter expert, providing guidance on system functionality, data quality, reporting, and best practices.
• Analyze sales processes, workflows, and seller behaviors to identify operational gaps and opportunities to improve productivity.
• Partner with sales leadership to drive process standardization, pipeline hygiene, forecasting accuracy, and CRM adoption.
• Identify the need for and support the creation of Salesforce dashboards that provide actionable insights for sales leaders and stakeholders.
• Identify root causes of operational challenges and collaborate with cross‑functional teams to design scalable solutions.
• Gather business requirements and partner with Systems, RevOps, and technical teams on Salesforce enhancements and automation opportunities.
• Monitor data quality and system compliance, proactively identifying issues and driving corrective actions.
• Support sales initiatives by documenting processes, establishing governance, and ensuring operational readiness for new programs and tools.
• Measure the effectiveness of process improvements and provide data‑driven recommendations.
• Act as a key liaison between sellers and supporting business functions to ensure operational processes support revenue generation.

Skills

Sales Operations

Salesforce

Data analysis

Process improvement

Cross-functional collaboration

Forecasting

Project management

Communication

Time management

Education

Bachelor's degree preferred

Tools

Excel

Power BI

Tableau

Salesforce reporting

Job description

Global Payments in Alpharetta, GA, seeks a Senior Sales Operations Analyst to be a Salesforce power user and trusted partner to the sales team. You will leverage data, systems expertise, and business process knowledge to identify inefficiencies and drive initiatives that boost seller productivity and performance management.

The role collaborates with RevOps, Systems, Finance, and Enablement to standardize processes, improve forecasting, and ensure CRM adoption.