Sales Ops Manager, Ads Revenue & AI-Driven Forecasting

Amazon Inc.

New York (NY)

On-site

USD 114,000 - 200,000

Full time

14 days+

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Job summary

Amazon Creator Ad Partnerships is seeking a Sales Operations Manager to build and run the operational infrastructure powering our sales organization. You will own processes, data, and reporting from account assignments to quota models and pipeline reviews, interfacing with Sales leadership and Revenue Strategy.

You will drive commissions, dashboards, pricing analytics, and performance forecasting, leveraging AI tools to improve efficiency and accuracy.

Qualifications

5+ years of sales operations or equivalent experience.
Experience in sales operations, revenue operations, or business analytics within a media, advertising, or technology environment.
Proficiency in Salesforce (reporting, dashboards, data management) and/or Excel/SQL for data analysis.
Experience with quota planning and commission plan administration.
Demonstrated ability to build and present bottoms-up forecasts and pipeline analyses to senior leadership.
Experience driving process improvement and operational rigor in a fast-paced sales organization.
Experience leveraging AI tools or automation frameworks to improve operational workflows.
4+ years of working with Data & AI related technologies, including AI/ML, GenAI, Analytics, Database, and/or Storage experience.
Experience in digital advertising, podcast/audio, streaming media, or creator economy sales operations.
Familiarity with advertising sales cycles, including renewals, upfronts, and scatter markets.
Experience with BI tools for building self-serve analytics and dashboards.
Knowledge of commission management platforms and incentive compensation design.
Experience operating in a matrixed organization with cross-functional stakeholders.

Responsibilities

Own pipeline management and hygiene standards, establishing and enforcing rules for opportunity data quality, stage progression, and close-date accuracy in Salesforce.
Lead pipeline review meetings, providing structured analysis of pipeline health, coverage ratios, and risk/upside identification to Sales leadership.
Own the account segmentation framework, developing tiering models that align seller resources to the highest-value opportunities.
Analyze vertical penetration across Live Sports Sales, Twitch, and LCS, identifying overlap opportunities and go-get category opportunities across the portfolio.
Conduct seller ramp analysis, tracking new seller productivity curves and time-to-quota attainment to inform onboarding and rebalancing decisions.
Own the end-to-end quota-setting process, partnering with Revenue Strategy and finance to develop data-driven quotas.
Manage commission tracking and administration, maintaining the commissions dashboard and ensuring accurate payout calculations.
Serve as the primary contact for seller commission inquiries, dispute resolution, and plan interpretation.
Analyze commission plan effectiveness and recommend structural adjustments to optimize seller incentive alignment.
Develop sales reporting mechanisms that give visibility into performance, pipeline health, and account activity.
Evaluate pricing incentives and packaging strategies across the CAP portfolio.
Provide data-grounded recommendations on rate adjustments and pricing exceptions to Revenue Strategy.
Drive the seller feedback loop to inform packaging and pricing changes.
Build and maintain bottoms-up revenue forecasts in partnership with Revenue Strategy and Finance.
Leverage AI and automation to improve operational tools and insights, including automated alerts and forecast anomaly detection.