Sales Operations Trainer & Adoption Specialist

springernature; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with company match

Job summary

Springer Nature is hiring a Sales Operations Training and Support Specialist in New York (Hybrid). You will support Salesforce and Docomotion, train users, and drive adoption across the Americas while coordinating with global stakeholders.

The role requires strong technical and training skills, with a focus on delivering effective user enablement and ensuring high-quality system performance. Join a global team shaping sales enablement and process improvements.

Qualifications

• Bachelor's degree required; preferred in Business, Information Systems or a related field.
• 1-3 years of experience supporting Salesforce, CRM administration, Sales Operations, user enablement, training delivery, or a similar role.
• Experience with Salesforce troubleshooting and system adoption; familiarity with SAP ERP, Docomotion, WalkMe, or similar applications.

Responsibilities

• Provide day-to-day support for Salesforce and Docomotion with a customer-focused approach.
• Partner with stakeholders to ensure smooth operations and resolve system issues.
• Identify training needs and opportunities to improve systems and adoption.
• Drive Salesforce adoption and support change management initiatives.
• Deliver user training and create learning materials (guides, videos, simulations).
• Communicate system updates and best practices across internal channels.
• Participate in testing, quality management, and validation of new functionality.
• Collaborate with regional/global teams to improve processes and user experiences.

Skills

Communication

Analytical thinking

Problem-solving

Organizational skills

Collaboration

Education

Bachelor's degree

Tools

Salesforce

DOCOMOtion

WalkMe

SAP ERP

Excel

Job description

Springer Nature is hiring a Sales Operations Training and Support Specialist in New York (Hybrid). You will support Salesforce and Docomotion, train users, and drive adoption across the Americas while coordinating with global stakeholders.

The role requires strong technical and training skills, with a focus on delivering effective user enablement and ensuring high-quality system performance. Join a global team shaping sales enablement and process improvements.