Sales Operations Training and Support Specialist

springernature; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with company match

Job summary

Springer Nature is hiring a Sales Operations Training and Support Specialist in New York (Hybrid). You will support Salesforce and Docomotion, train users, and drive adoption across the Americas while coordinating with global stakeholders.

The role requires strong technical and training skills, with a focus on delivering effective user enablement and ensuring high-quality system performance. Join a global team shaping sales enablement and process improvements.

Qualifications

• Bachelor's degree required; preferred in Business, Information Systems or a related field.
• 1-3 years of experience supporting Salesforce, CRM administration, Sales Operations, user enablement, training delivery, or a similar role.
• Experience with Salesforce troubleshooting and system adoption; familiarity with SAP ERP, Docomotion, WalkMe, or similar applications.

Responsibilities

• Provide day-to-day support for Salesforce and Docomotion with a customer-focused approach.
• Partner with stakeholders to ensure smooth operations and resolve system issues.
• Identify training needs and opportunities to improve systems and adoption.
• Drive Salesforce adoption and support change management initiatives.
• Deliver user training and create learning materials (guides, videos, simulations).
• Communicate system updates and best practices across internal channels.
• Participate in testing, quality management, and validation of new functionality.
• Collaborate with regional/global teams to improve processes and user experiences.

Skills

Communication

Analytical thinking

Problem-solving

Organizational skills

Collaboration

Education

Bachelor's degree

Tools

Salesforce

DOCOMOtion

WalkMe

SAP ERP

Excel

Job description

Job Title:

Sales Operations Training and Support Specialist

Location:

New York (Hybrid working model)

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature

About the Role

Join our global Sales Operations team and help drive the success of our sales organization through user support, training, system optimization, and adoption initiatives. In this role, you will support colleagues across the Americas region while collaborating with global stakeholders, ensuring users maximize the value of Salesforce and Docomotion.

Responsibilities:

• Provide day-to-day support for Salesforce and Docomotion, demonstrating strong Tech Savvy, Product and Service Knowledge, and a Customer-Focused approach to user support.
• Partner with stakeholders to ensure smooth business operations and resolve system-related issues, leveraging Collaboration, Communicates Effectively, and Decision Quality to drive effective outcomes.
• Identify training needs, knowledge gaps, and system improvement opportunities, applying Goal Alignment and Decision Quality to support business priorities and user success.
• Drive Salesforce adoption and support change management initiatives through a Customer-Focused, Action-Oriented approach that aligns user engagement activities with organizational goals.
• Deliver user training and create learning materials, including guides, videos, and simulations, utilizing Communicates Effectively, Product and Service Knowledge, and Tech Savvy to enhance learning outcomes.
• Communicate system updates and best practices through various internal channels, ensuring colleagues remain informed through clear, timely communication and the ability to Communicate Effectively.
• Participate in testing, Quality Management, and validation of new functionality and bug fixes, applying sound Decision Quality and attention to detail to ensure reliable system performance.
• Collaborate with regional and global teams to improve processes and user experiences, demonstrating strong Collaboration, Project Management, Goal Alignment, and an Action-Oriented mindset to drive continuous improvement.

Experience, Skills & Qualifications:

• Bachelor's degree required; preferred in Business, Information Systems or a related field.
• 1 - 3 years of experience supporting Salesforce, CRM administration, Sales Operations, user enablement, training delivery, or a similar business systems support role.
• Working knowledge of Salesforce with the ability to troubleshoot user issues and support system adoption; familiarity with SAP ERP, Docomotion, WalkMe, or similar business applications is an advantage.
• Advanced Microsoft Excel skills, with the ability to analyze data, identify trends, and recommend process improvements.
• Excellent communication, analytical, problem-solving, and organizational skills, with the ability to communicate effectively with users and stakeholders across multiple functions and regions.
• Experience developing and delivering training materials, user documentation, knowledge resources, or adoption initiatives is highly desirable.
• Demonstrated ability to collaborate across teams, manage multiple priorities, and take an action-oriented approach in a fast-paced, customer-focused environment.
• Strong attention to detail and commitment to quality, with experience supporting testing, validation, quality assurance activities, or continuous improvement initiatives.

Why Join Us?

Join a global team and support sales teams across the Americas while collaborating with colleagues worldwide. This role offers a unique opportunity to gain international experience, build expertise in leading business systems, and make a direct impact on user success, adoption, and business performance.

Benefit Package

Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:

• Medical, Dental and Vision
• 401(k) with company match and cont