Sales Operations Training and Support Specialist

Springer Nature; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with company match

Hybrid office policy

Job summary

Springer Nature in New York is seeking a Sales Operations Training and Support Specialist to drive user adoption of Salesforce and Docomotion, deliver hands-on training, and resolve system issues.

You will partner with regional and global teams, create learning materials, and support change-management initiatives while ensuring accurate data and smooth business operations. This hybrid role offers growth and cross-functional exposure.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Experience supporting Salesforce, CRM administration, or sales operations.
• Experience delivering training materials and user enablement.

Responsibilities

• Provide day-to-day support for Salesforce and Docomotion, troubleshoot user issues and drive adoption.
• Partner with stakeholders to ensure smooth business operations and resolve system-related issues.
• Identify training needs and develop learning materials, guides, videos, and simulations.
• Deliver user training and support change-management initiatives to align with organizational goals.
• Collaborate with regional and global teams to improve processes and user experiences.

Skills

Communication skills

Analytical thinking

Organizational skills

Collaboration

Attention to detail

Adaptability

Education

Bachelor’s degree in Business, Information Systems or related field

Tools

Salesforce

SAP ERP

Docomotion

WalkMe

Job description

## Sales Operations Training and Support SpecialistApply: New York: Full time: Posted Today: JR107305**Job Title:** Sales Operations Training and Support Specialist**Location:** New York (Hybrid working model) **About Springer Nature**Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature At Springer Nature, we recognise that great talent develops through many different paths. We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice. Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short-term effectiveness and long term growth in mind. **About the Role**Join our global Sales Operations team and help drive the success of our sales organization through user support, training, system optimization, and adoption initiatives. In this role, you will support colleagues across the Americas region while collaborating with global stakeholders, ensuring users maximize the value of Salesforce and Docomotion. **Responsibilities:*** Provide day-to-day support for Salesforce and Docomotion, demonstrating strong Tech Savvy, Product and Service Knowledge, and a Customer-Focused approach to user support.* Partner with stakeholders to ensure smooth business operations and resolve system-related issues, leveraging Collaboration, Communicates Effectively, and Decision Quality to drive effective outcomes.* Identify training needs, knowledge gaps, and system improvement opportunities, applying Goal Alignment and Decision Quality to support business priorities and user success.* Drive Salesforce adoption and support change management initiatives through a Customer-Focused, Action-Oriented approach that aligns user engagement activities with organizational goals.* Deliver user training and create learning materials, including guides, videos, and simulations, utilizing Communicates Effectively, Product and Service Knowledge, and Tech Savvy to enhance learning outcomes.* Communicate system updates and best practices through various internal channels, ensuring colleagues remain informed through clear, timely communication and the ability to Communicate Effectively.* Participate in testing, Quality Management, and validation of new functionality and bug fixes, applying sound Decision Quality and attention to detail to ensure reliable system performance.* Collaborate with regional and global teams to improve processes and user experiences, demonstrating strong Collaboration, Project Management, Goal Alignment, and an Action-Oriented mindset to drive continuous improvement. **Experience, Skills & Qualifications:*** Bachelor's degree required; preferred in Business, Information Systems or a related field.* 1 - 3 years of experience supporting Salesforce, CRM administration, Sales Operations, user enablement, training delivery, or a similar business systems support role.* Working knowledge of Salesforce with the ability to troubleshoot user issues and support system adoption; familiarity with SAP ERP, Docomotion, WalkMe, or similar business applications is an advantage.* Advanced Microsoft Excel skills, with the ability to analyze data, identify trends, and recommend process improvements.* Excellent communication, analytical, problem-solving, and organizational skills, with the ability to communicate effectively with users and stakeholders across multiple functions and regions.* Experience developing and delivering training materials, user documentation, knowledge resources, or adoption initiatives is highly desirable.* Demonstrated ability to collaborate across teams, manage multiple priorities, and take an action-oriented approach in a fast-paced, customer-focused environment.* Strong attention to detail and commitment to quality, with experience supporting testing, validation, quality assurance activities, or continuous improvement initiatives..**Why Join Us?**Join a global team and support sales teams across the Americas while collaborating with colleagues worldwide. This role offers a unique opportunity to gain international experience, build expertise in leading business systems, and make a direct impact on user success, adoption, and business performance. Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:* Medical, Dental and Vision* 401(k) with company match and contribution* Hybrid office working policy, Summer Hours, and paid time off* Flexible Spending and Commuter programs* Multiple Life insurance options* Disability coverage* Tuition Assistance* Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance* Employee Assistance Program* Family friendly benefits and a variety of employee discounts* An array of Employee Social Networks US Annualized Base Salary Range: $70,000 - $80,000. The salary offer may vary based on work experience, education, skill level, and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.