Sales Enablement & Systems Training Specialist

0290 Springer-Verlag GmbH; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with company match

Hybrid office working policy

Job summary

Springer Nature in New York is seeking a Sales Operations Training and Support Specialist to provide day-to-day support for Salesforce and Docomotion. You will identify training needs, deliver engaging learning materials, and drive user adoption across the Americas in collaboration with global stakeholders.

You'll partner with regional and cross-functional teams to optimize systems, create guides and simulations, and promote best practices.

Qualifications

• Bachelor's degree required; preferred in Business, Information Systems or a related field.
• 1–3 years of experience supporting Salesforce, CRM administration, Sales Operations, user enablement, training delivery, or a similar business systems support role.
• Working knowledge of Salesforce with the ability to troubleshoot user issues and support system adoption; familiarity with SAP ERP, Docomotion, WalkMe, or similar business applications is an advantage.
• Advanced Microsoft Excel skills, with the ability to analyze data, identify trends, and recommend process improvements.
• Excellent communication, analytical, problem-solving, and organizational skills, with the ability to communicate effectively with users and stakeholders across multiple functions and regions.
• Experience developing and delivering training materials, user documentation, knowledge resources, or adoption initiatives is highly desirable.
• Demonstrated ability to collaborate across teams, manage multiple priorities, and take an action-oriented approach in a fast-paced, customer-focused environment.
• Strong attention to detail and commitment to quality, with experience supporting testing, validation, quality assurance activities, or continuous improvement initiatives.

Responsibilities

• Provide day-to-day support for Salesforce and Docomotion.
• Identify training needs, knowledge gaps, and system improvement opportunities.
• Deliver user training and create learning materials, including guides, videos, and simulations.
• Drive Salesforce adoption and change management initiatives through a Customer-Focused, Action-Oriented approach.
• Communicate system updates and best practices through various internal channels.
• Participate in testing, Quality Management, and validation of new functionality and bug fixes.
• Collaborate with regional and global teams to improve processes and user experiences.

Skills

Salesforce

CRM administration

Sales operations

Training delivery

Excel

Communication

Analytical skills

Training materials

Education

Bachelor's degree

Tools

SAP ERP

Docomotion

WalkMe

Job description

Springer Nature in New York is seeking a Sales Operations Training and Support Specialist to provide day-to-day support for Salesforce and Docomotion. You will identify training needs, deliver engaging learning materials, and drive user adoption across the Americas in collaboration with global stakeholders.

You'll partner with regional and cross-functional teams to optimize systems, create guides and simulations, and promote best practices.