Sales Operations Specialist: Data, Salesforce & Insights

John Wiley & Sons Inc.; Massachusetts; On-site; USD 54,000 - 74,000; Full time

Job summary

John Wiley & Sons Inc. is seeking a Sales Operations Specialist to support sales and marketing by maintaining critical systems and data. You’ll surface insights through reporting, keep tools running smoothly, and enable the sales teams to perform at their best.

The role offers exposure to a growing STEM education business serving 1.9M students across 1,800 institutions. You will collaborate with leadership to improve processes, train teams on new tools, and drive operational efficiency in a

Qualifications

• BA/BS degree or equivalent experience.
• Hands-on Salesforce experience.
• Strong written and verbal communication.
• Proficiency with Excel and Google Sheets.
• Familiarity with Slack, Zoom, and Google/Microsoft Suite.
• Detail-oriented and organized.
• Team-first attitude.

Responsibilities

• Act as first point of contact for internal Sales Ops requests.
• Maintain the internal Knowledgebase and keep it useful.
• Develop proficiency in Salesforce reporting and data management.
• Ensure data integrity across platforms for reliable insights.
• Support creation and delivery of reports and dashboards.

Skills

Sales operations

Communication

Data reporting

Attention to detail

Education

BA/BS degree or equivalent experience

Tools

Salesforce

Excel

Google Sheets

Slack

Zoom

Google Workspace

SQL (basic)

Job description

John Wiley & Sons Inc. is seeking a Sales Operations Specialist to support sales and marketing by maintaining critical systems and data. You’ll surface insights through reporting, keep tools running smoothly, and enable the sales teams to perform at their best.

The role offers exposure to a growing STEM education business serving 1.9M students across 1,800 institutions. You will collaborate with leadership to improve processes, train teams on new tools, and drive operational efficiency in a