Sales & Operations Trainee: Path to Advisor Growth

DriveTime; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(K)

Paid time off

Tuition reimbursement

Wellness program

Competitive pay

Team collaboration bonuses

Job summary

DriveTime Family of Brands in Charlotte, NC is seeking a Customer Experience & Sales Support professional to greet customers, present vehicle features, assist with financing basics, and nurture relationships from inquiry to purchase.

You’ll support operations, maintain inventory presentation, coordinate test drives, and collaborate with sales and management. The position offers full-time hours, competitive benefits, and a culture focused on growth.

Qualifications

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 1–3 years related work experience in hospitality, sales and/or retail with a fast-paced, customer-facing environment.
• Must be able to progress through a multi-phase, learning certification of Level 1 and 2.
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal technical systems to support dealership operations and ensure a seamless end-to-end customer journey.
• Work closely with the sales and management teams to support and achieve dealership goals.
• Be cross-trained in multiple dealership functions to provide operational flexibility while completing assigned tasks.
• Contribute to a positive, energetic, and team-oriented workplace culture.
• Adapt quickly to changing priorities and business needs.

Skills

Customer service

Sales support

Communication

Multi-tasking

Teamwork

Education

High School Diploma or GED

Associate or Bachelor's preferred

Equivalent experience

Job description

DriveTime Family of Brands in Charlotte, NC is seeking a Customer Experience & Sales Support professional to greet customers, present vehicle features, assist with financing basics, and nurture relationships from inquiry to purchase.

You’ll support operations, maintain inventory presentation, coordinate test drives, and collaborate with sales and management. The position offers full-time hours, competitive benefits, and a culture focused on growth.