Sales & Operations Trainee: Path to Advisor

DriveTime; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Life insurance

Disability insurance

Tuition reimbursement

Wellness program

Paid time off

Sunday closed

Job summary

DriveTime is seeking a Customer Experience & Sales Support teammate to greet customers, present vehicle features, and assist the sales team through the buying process. You will nurture internet leads and showroom guests, schedule appointments, and help with test drives and follow-ups.

The role involves processing paperwork, maintaining showroom organization, and collaborating across departments to meet dealership goals. A valid driver’s license and a willingness to learn are essential.

Qualifications

• HS diploma or GED required; Associates or Bachelors preferred or equivalent experience.
• 1–3 years related work experience in hospitality, sales and/or retail in a fast-paced, customer-facing environment.
• Able to progress through multi-phase learning certification (Level 1 and 2) with increasing responsibility.
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the past 3 years.
• Must be at least 18 years old.
• Ability to pass a drug test and a background check.

Responsibilities

• Greet customers and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing, presenting features, pricing, financing basics, and services.
• Follow up with internet leads, phone inquiries, and showroom guests to maintain engagement.
• Schedule appointments and communicate with prospects via phone, text, and email.
• Support the sales team with test drives, vehicle presentations, and follow-up activities.
• Process paperwork including down payments, title documents, trade information, and loan documents.
• Maintain vehicle inventory presentation and showroom organization.
• Work with teams to achieve dealership goals and adapt to changing priorities.

Skills

Customer service

Sales support

Multi-tasking

Communication

Education

High School Diploma or GED

Associates or Bachelors preferred

Tools

CRM software

Job description

DriveTime is seeking a Customer Experience & Sales Support teammate to greet customers, present vehicle features, and assist the sales team through the buying process. You will nurture internet leads and showroom guests, schedule appointments, and help with test drives and follow-ups.

The role involves processing paperwork, maintaining showroom organization, and collaborating across departments to meet dealership goals. A valid driver’s license and a willingness to learn are essential.