Sales & Operations Trainee: Fast-Track to Impact

DriveTime; Winston-Salem (NC); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K)

Life insurance policy

Short and long-term disability

Tuition reimbursement

Wellness program

Paid time off

Monthly bonus / sales contests

Job summary

DriveTime is seeking a Customer Experience & Sales Support professional in Winston-Salem, NC. You will greet customers, present vehicle features and financing basics, follow up on leads, and schedule appointments to nurture relationships.

You will assist with paperwork and support dealership operations, while collaborating across teams to hit goals. The role emphasizes a positive attitude, 1–3 years in customer-facing roles, and the ability to pass background checks.

Qualifications

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 1–3 years related work experience in hospitality, sales and/or retail with a fast-paced, customer-facing environment.
• Progress through multi-phase Level 1 and 2 training with increasing responsibility for sales and operations.
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the past 3 years
• Must be at least 18 years old
• Ability to pass a drug test and background check

Responsibilities

• Greet customers professionally and create a positive dealership experience.
• Assist Sales & Operations Advisors during the purchasing process, presenting features, pricing, and financing basics.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships.
• Schedule appointments and maintain regular contact via phone, text, and email.
• Support the sales team with test drives, vehicle presentations, and follow-up activities.
• Assist with processing paperwork including down payments, titles, and loan documents.
• Support daily dealership operations across departments and maintain showroom organization.
• Utilize internal systems to ensure a seamless end-to-end customer journey.
• Work closely with sales and management to achieve dealership goals and stay adaptable to priorities.

Skills

Customer service

Sales support

Communication

Team collaboration

Problem solving

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Tools

CRM systems

Dealership software

Internal systems

Job description

DriveTime is seeking a Customer Experience & Sales Support professional in Winston-Salem, NC. You will greet customers, present vehicle features and financing basics, follow up on leads, and schedule appointments to nurture relationships.

You will assist with paperwork and support dealership operations, while collaborating across teams to hit goals. The role emphasizes a positive attitude, 1–3 years in customer-facing roles, and the ability to pass background checks.