Sales Operations & Territory Support Specialist

Cengage Group; Chicago (IL); Remote; USD 42,000 - 54,000; Full time

Job summary

Cengage Group in San Diego, CA, is seeking a Sales Consultant to support the sales process with administrative activities, CRM updates, contract alignment and order processing, and cross-functional collaboration across teams.

You will handle content mapping, reporting, open territory coverage, and communications across time zones, with a focus on customer engagement and revenue generation.

Qualifications

• BA or BS degree strongly preferred.
• At least two years of successful sales or customer interaction experience.
• Direct sales, marketing or editorial experience.
• Experience with digital sales products/applications and CRM such as Salesforce.

Responsibilities

• Plan, organize, and support selling strategies in partnership with sales leadership and other sales personnel.
• Provide day-to-day administrative support enabling sales teams to focus on customer engagement and revenue-generating activity.
• Update and maintain Salesforce including opportunity, account, contact, activity, and territory information.
• Pull and organize CRM and Sales Operations reports to support opportunity analysis, territory planning, forecasting, and follow-up.
• Assist with contract alignment, order processing and review, billing questions or reviews, and related customer or internal follow-through.
• Manage and support content mapping exercises and other customer-specific sales support activities.
• Support marketing and sales initiatives related to account development, customer engagement, and territory execution.
• Coordinate effectively with Sales Management, Account Directors, Customer Success, Solutions Specialists, and other cross-functional partners.
• Identify process gaps, customer trends, or recurring needs and communicate recommendations that can improve sales execution or customer support.

Skills

Flexible/adaptable

Driven to succeed

Active listening

Presentation skills

Tech savvy

Organizational/time management

MS Office proficiency

Education

BA/BS degree

Sales experience (2+ yrs)

Sales/marketing/editorial experience

CRM experience (Salesforce)

Tools

Salesforce

Job description

Cengage Group in San Diego, CA, is seeking a Sales Consultant to support the sales process with administrative activities, CRM updates, contract alignment and order processing, and cross-functional collaboration across teams.

You will handle content mapping, reporting, open territory coverage, and communications across time zones, with a focus on customer engagement and revenue generation.