Sales Operations & Territory Support Specialist

Cengage Group; Madison (WI); Remote; USD 42,000 - 54,000; Full time

Job summary

Cengage Group is seeking a detail-oriented Sales Consultant to support the sales process through administrative activities, content mapping, and CRM updates. You will collaborate with Strategic Accounts and Regional Directors to ensure accurate opportunity tracking and territory execution.

The role emphasizes cross-functional teamwork, data-driven reporting, and efficient contract and billing support across multiple time zones. A BA/BS is preferred, with prior sales or customer-facing experience.

Qualifications

• Two years of successful sales or customer interaction experience.
• Experience with digital sales products and contact management systems such as Salesforce.
• BA/BS degree strongly preferred.

Responsibilities

• Support selling strategies in partnership with sales leadership and other sales personnel.
• Provide day-to-day administrative support enabling sales teams to focus on customer engagement.
• Update Salesforce: opportunities, accounts, contacts, activities, territories.
• Pull and organize CRM and Sales Operations reports for analysis and forecasting.
• Assist with contract alignment, order processing, and billing questions.
• Manage content mapping exercises and other sales support activities.
• Coordinate with Sales Management, Account Directors, Customer Success, and cross-functional teams.
• Identify process gaps or trends and communicate improvement recommendations.

Skills

Flexibility

Driven to succeed

Customer engagement

Presentation skills

Communication

Education

BA or BS degree

Tools

Salesforce

Microsoft Office

Job description

Cengage Group is seeking a detail-oriented Sales Consultant to support the sales process through administrative activities, content mapping, and CRM updates. You will collaborate with Strategic Accounts and Regional Directors to ensure accurate opportunity tracking and territory execution.

The role emphasizes cross-functional teamwork, data-driven reporting, and efficient contract and billing support across multiple time zones. A BA/BS is preferred, with prior sales or customer-facing experience.