Sales & Operations Support Specialist

DriveTime; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Life insurance

Disability coverage

Tuition reimbursement

Wellness program

Paid time off

Monthly bonus

Sales contests

Job summary

DriveTime Family of Brands in Tampa, FL is seeking a Customer Experience & Sales Support teammate to greet customers, present vehicle features, explain financing basics, and nurture internet leads into showroom visits.

You’ll assist with paperwork, coordinate test drives, keep inventory and showroom organized, and work with the sales team to hit dealership goals. A positive attitude and a valid driver's license are required; growth opportunities and strong benefits await.

Qualifications

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 1–3 years related work experience. Minimum of 1 year in hospitality, sales and/or retail with a fast-paced, customer-facing environment.
• Ability to progress through a multi-phase, learning certification of Level 1 and 2 assuming increasing responsibility for sales and operations.
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal technical systems to support dealership operations and ensure a seamless end-to-end customer journey.

Skills

Customer service

Communication

Teamwork

Positive attitude

Education

High school diploma or GED

Associates or Bachelor's preferred

Job description

DriveTime Family of Brands in Tampa, FL is seeking a Customer Experience & Sales Support teammate to greet customers, present vehicle features, explain financing basics, and nurture internet leads into showroom visits.

You’ll assist with paperwork, coordinate test drives, keep inventory and showroom organized, and work with the sales team to hit dealership goals. A positive attitude and a valid driver's license are required; growth opportunities and strong benefits await.