Customer-Focused Sales & Operations Advisor

DriveTime Car Sales, LLC; Clearwater (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401K

Life insurance (company paid)

Disability coverage (short & long-term

Tuition reimbursement

Wellness program

Paid time off

Consistent work schedule

Team-based culture

Monthly bonus contests

World-class training

Paid holidays

Job summary

DriveTime Family of Brands is hiring for a Dealership Operations Support role in Florida. You will greet customers, present vehicle features and financing basics, follow up on leads, and schedule appointments while supporting multiple dealership functions.

The position requires 1–3 years in hospitality, sales, or retail and a valid license. Join a fast-paced, team-oriented environment with opportunities for growth, training, and advancement.

Qualifications

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 1-3 years related work experience.
• Minimum of 1 year of experience in hospitality, sales and/or retail with a fast-paced, customer-facing environment.
• Ability to progress through a multi-phase learning certification of Level 1 and 2 with increasing responsibility for sales and operations.
• Positive attitude with a willingness to learn and grow.
• Valid driver's license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal technical systems to support dealership operations and ensure a seamless end-to-end customer journey.
• Work closely with the sales and management teams to support and achieve dealership goals.
• Be cross-trained in multiple dealership functions to provide operational flexibility while completing assigned tasks.
• Contribute to a positive, energetic, and team-oriented workplace culture.
• Adapt quickly to changing priorities and business needs.

Skills

Customer service experience

Sales support

Hospitality background

Communication skills

Multitasking

Teamwork

Education

High School Diploma or GED

Associates or Bachelor's preferred

Tools

CRM software

Job description

DriveTime Family of Brands is hiring for a Dealership Operations Support role in Florida. You will greet customers, present vehicle features and financing basics, follow up on leads, and schedule appointments while supporting multiple dealership functions.

The position requires 1–3 years in hospitality, sales, or retail and a valid license. Join a fast-paced, team-oriented environment with opportunities for growth, training, and advancement.