Sales Operations Support

Zocalo Recruiting; Ann Arbor (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Zocalo Recruiting is seeking a highly organized Sales Operations Support to help move customer orders from request to fulfillment. You will ensure pricing, quantities, and documentation are accurate, enter data in internal systems, and track orders while coordinating with sales, production, and technical teams.

This role emphasizes accuracy, proactive communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent; strong attention to detail required.
• Excellent organizational and multitasking abilities.
• Clear written and verbal communication with customers and teams.
• Comfortable using spreadsheets and business software; quick to learn new systems.
• Proactive, curious, and collaborative with a can-do attitude.

Responsibilities

• Review customer orders for completeness and accuracy.
• Enter and maintain order data in internal systems.
• Track orders and follow up on delays or changes.
• Communicate order status and shipping details to customers.
• Coordinate with sales, operations, and production to move orders forward.
• Prepare quotes and update sales documentation; assist with modifications.
• Collect shipping, billing, and order-related information.
• Maintain accurate CRM and related data.
• Identify missing information to prevent downstream issues.
• Support additional sales admin and ops projects as needed.

Skills

Attention to detail

Organizational skills

Communication skills

Customer interaction

Proactive learner

Education

Bachelor's Degree

Tools

CRM software

Accounting software

Ticketing systems

Order management software

Project management tools

Job description

Sales Operations Support

We’re looking for a highly organized, detail-oriented professional to support a growing commercial team.

You’ll work closely with sales and other internal teams to help move customer orders from initial request through fulfillment. The right person is dependable, proactive, comfortable juggling multiple priorities, and takes pride in getting the details right.

What You’ll Do

• Review incoming customer orders and ensure pricing, quantities, documentation, and other details are complete and accurate.

• Enter and maintain order information within internal systems.

• Track active orders and follow up on outstanding items, changes, or potential delays.

• Communicate with customers regarding order status, shipping information, availability, and general questions.

• Coordinate with internal sales, operations, production, and technical teams to keep orders moving forward.

• Prepare quotes, update sales documentation, and assist with order modifications.

• Collect and organize customer information related to shipping, billing, taxes, and other order requirements.

• Maintain accurate customer and sales information within CRM and related systems.

• Help identify missing information or inconsistencies before they create downstream issues.

• Support additional sales administration and operational projects as needed.

What We’re Looking For

• Bachelor's Degree

• Exceptional attention to detail and a strong commitment to accuracy.

• Highly organized with the ability to manage several tasks or requests at once.

• Clear, professional written and verbal communication skills.

• Comfortable interacting with both customers and internal teams.

• Proactive and willing to ask questions when something doesn’t look right.

• Comfortable working with spreadsheets, business software, and learning new systems.

• Strong follow-through and the ability to keep track of open items until they are resolved.

• Positive, collaborative attitude and willingness to learn.

Experience

Prior experience in sales support, order processing, customer operations, administration, or a similar environment is helpful but not required.

Experience with CRM, accounting, ticketing, order-management, or project-management software is a plus.

Who Tends to Do Well in This Role

You may be a strong fit if you’re the person who notices when a number is off, catches a missing attachment, remembers the follow-up everyone else forgot, and likes bringing structure to a busy environment.

This is not a traditional sales role and does not require an engineering or deeply technical background. Success comes from being accurate, responsive, organized, and willing to learn.