Customer Operations Coordinator

SEG Solar, Inc.; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

SEG Solar, Inc. is seeking a Customer Operations Coordinator in Houston, Texas, to facilitate the sales process through accurate order management and customer coordination. This key role ensures efficient communication between sales teams and customers, maintaining order accuracy for timely product delivery.

The ideal candidate should have a bachelor's degree and experience in sales administration, along with strong organizational and communication skills. Proficiency in Microsoft Office and familiarity with ERP systems are essential for success in this role.

Qualifications

• Bachelor's degree in Business or a related field preferred.
• Proven experience in sales administration or a similar administrative role.
• Strong organizational skills with attention to detail.

Responsibilities

• Process and manage sales orders accurately and efficiently.
• Coordinate with sales representatives, customers, and internal departments.
• Prepare sales reports and other administrative documents.

Skills

Microsoft Office Suite proficiency

Organizational skills

Communication skills

Education

Bachelor's degree in Business or related field

Tools

ERP systems (e.g., NetSuite)

Job description

About the Role

The Customer Operations Coordinator plays a key role in supporting the Sales and Operations teams by ensuring accurate order processing, efficient communication, and smooth coordination between sales representatives, customers, and internal departments. This position is essential in maintaining order accuracy, supporting timely product delivery, and enhancing overall customer satisfaction within a manufacturing environment. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting. This role contributes directly to the efficiency of the sales process and the success of day-to-day operations.

Minimum Qualifications

• Bachelor's degree in Business or a related field preferred.
• Proven experience in sales administration or a similar administrative role, preferably in a sales or operations environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to work effectively under pressure in a fast-paced environment.

Preferred Qualifications

• Fluent in Mandarin
• Experience in the manufacturing or distribution industry
• Familiarity with ERP systems such as NetSuite
• Experience supporting outside sales teams
• Ability to work a flexible schedule when needed
• Strong collaboration skills across cross-functional teams
• Additional training or certification in sales, administration, or customer service.

Responsibilities

• Process and manage sales orders accurately and efficiently using company systems.
• Maintain and update customer records, pricing, and order information.
• Serve as the primary point of contact for order-related inquiries.
• Coordinate with sales representatives, customers, and internal departments to ensure timely communication and resolution of issues.
• Monitor order status and ensure on-time delivery of products.
• Track inventory levels and coordinate with production and logistics teams to ensure product availability.
• Prepare sales reports, order summaries, and other administrative documents as required.
• Support outside sales representatives with scheduling, order updates, and customer follow-ups.
• Ensure all sales documentation is accurate, complete, and properly maintained.

Skills

This role requires strong organizational and administrative skills to manage multiple sales orders and maintain accurate records. Proficiency in Microsoft Office tools, especially Excel, is essential for reporting and data management. Strong communication skills are required to coordinate effectively between sales teams, customers, and internal departments. The ability to prioritize tasks and adapt in a fast-paced environment is critical to ensuring timely order processing and customer satisfaction. Familiarity with ERP systems such as NetSuite ERP is a strong advantage, as it supports efficient order and inventory manage.