Sales Support Administrator

Transformright LLC; Littleton (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A dynamic sales organization in Littleton, MA is seeking a self-starter to provide administrative support and customer service. The role includes processing orders, answering inquiries, and collaborating with the sales team. The ideal candidate has over 2 years of experience in a sales-related role and is proficient in Microsoft Office and CRM software. This position offers an opportunity to grow within a supportive team environment.

Qualifications

• At least 2+ years experience in a sales, account manager or sales support role.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite and CRM software.

Responsibilities

• Answer incoming sales calls and address customer inquiries.
• Accurately enter and maintain data in CRM and order management systems.
• Process customer orders from initiation to fulfillment.
• Make outbound sales calls to potential and existing customers.
• Collaborate with the sales team to follow up on leads.
• Provide exceptional customer service and resolve issues.
• Prepare reports on sales activities and customer interactions.
• Support administrative tasks as needed.

Skills

Strong verbal and written communication skills

Customer service

Data entry

Sales support

Tools

Microsoft Office Suite

CRM software

Job description

This role involves processing orders, data entry, and providing administrative support. The ideal candidate is a self-starter who excels in a team environment and is passionate about providing excellent customer service.

Key Responsibilities

• Answer incoming sales calls, address customer inquiries, provide product information, and process orders
• Accurately enter and maintain data in CRM and order management systems
• Process customer orders from initiation to fulfillment, ensuring accuracy and timely delivery
• Make outbound sales calls to potential and existing customers to promote products and services
• Collaborate with the sales team to follow up on leads and close sales
• Provide exceptional customer service by resolving issues and answering questions promptly
• Prepare reports and updates on sales activities and customer interactions
• Support administrative tasks and assist other departments as needed
• Stay informed about products, promotions, and market trends to better assist customers

MUST HAVES

• At least 2+ years experience in a sales, account manager or sales support role
• Strong verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams) and CRM software