Sales Support Administrator

5 Star Recruitment; Littleton (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a Sales Support Administrator in Littleton, Massachusetts. The successful candidate will process orders, support sales activities, and provide excellent customer service. This role requires at least 2 years of relevant experience and proficiency in Microsoft Office and CRM software. The environment is team-oriented, and candidates must have strong verbal and written communication skills. If you’re a self-starter passionate about customer service, apply today!

Qualifications

• At least 2+ years experience in a sales, account manager or sales support role.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).

Responsibilities

• Answer incoming sales calls and address customer inquiries.
• Enter and maintain data in CRM and order management systems.
• Process customer orders from initiation to fulfillment.
• Make outbound sales calls to promote products.
• Collaborate with the sales team on leads and sales.
• Provide exceptional customer service by resolving issues.
• Prepare reports on sales activities and customer interactions.
• Assist other departments as needed.

Skills

Strong verbal communication skills

Strong written communication skills

Proficient in Microsoft Office Suite

Experience in sales support

Tools

CRM software

Job description

About the job Sales Support Administrator

This role involves processing orders, data entry, and providing administrative support. The ideal candidate is a self-starter who excels in a team environment and is passionate about providing excellent customer service.

Key Responsibilities

• Answer incoming sales calls, address customer inquiries, provide product information, and process orders
• Accurately enter and maintain data in CRM and order management systems
• Process customer orders from initiation to fulfillment, ensuring accuracy and timely delivery
• Make outbound sales calls to potential and existing customers to promote products and services
• Collaborate with the sales team to follow up on leads and close sales
• Provide exceptional customer service by resolving issues and answering questions promptly
• Prepare reports and updates on sales activities and customer interactions
• Support administrative tasks and assist other departments as needed
• Stay informed about products, promotions, and market trends to better assist customers

MUST HAVES

• At least 2+ years experience in a sales, account manager or sales support role
• Strong verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams) and CRM software