Sales Support Specialist

Vital Transportation Solutions; Kentucky; On-site; USD 40,000 - 55,000; Full time

Job summary

Vital Transportation Solutions is seeking a Sales Support Specialist to assist the Sales Executives and ensure high-quality client service. The role focuses on order and freight management, accurate data entry, and responsive communication with customers.

The ideal candidate will coordinate with carrier and sales teams to ensure timely shipments, maintain CRM data integrity, and support day-to-day account activities in a fast-paced logistics environment.

Qualifications

• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced environment and multitask.
• Strong time management and organizational skills.
• Attention to detail and accuracy in data entry and records.

Responsibilities

• Process and enter customer orders into CRM/ERP systems.
• Schedule pick-ups and create shipping documents like Bills of Lading and commercial invoices.
• Maintain databases and manage customer service needs to support sales growth.
• Update customers and teammates on shipment status and lead times; resolve service issues.
• Collaborate with Carrier Teams, Sales Teams and Management to execute SOPs.
• Perform data entry for metrics and sales figures; coordinate with internal resources throughout the sales cycle.

Skills

Communication

Multitasking

Time management

Detail oriented

Problem solving

Written skills

Tools

Salesforce

HubSpot

Job description

Responsible For:

Supporting Sales Team with day-to-day customer service requirements

Overview:

A sales support specialist drives revenue by supporting the Sales Executives and ensuring thorough client service.

Responsibilities:

• Order & Freight Management: Process and enter customer orders into CRM/ERP systems, schedule pick-ups, and create critical shipping documents (e.g., Bills of Lading and commercial invoices).
• Sales Administration: Maintain databases, manage customer service needs, update customers & teammates, and assist with sales growth through assisting the sales reps with day-to-day account management.
• Customer Communication: Act as a point of contact to update clients on shipment tracking, delivery lead times, and resolve any service-related issues.
• Cross-Functional Coordination: Collaborate with Carrier Teams, Sales Teams, and Management to ensure flawless execution of client Standard Operating Procedures (SOPs).
• Data Entry: Performing data entry duties regarding metrics, sales figures and other key data.
• Teamwork: Coordinate with appropriate internal resources throughout the sales cycle.

Key Qualifications:

• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced working environment, multitask, the ability to work under pressure, and excellent verbal and written communication skills.
• Technical Skills: Proficiency in CRM software (like Salesforce or HubSpot)
• Strong attention to detail and organized.
• Excellent problem-solving and time management skills.