Sales & Operations Practice Manager Leader

Serenity Mental Health Centers; Sugar Land (TX); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

PTO + holidays

Job summary

Serenity is seeking a Practice Manager, Sales & Operations to own a high-volume service location in Sugar Land, TX. You will lead the team, manage the floor, and drive revenue while delivering an outstanding member experience.

The role demands a proven track record in operations management with a history of meeting sales targets, coaching staff, and using KPIs to inform decisions. No industry-specific experience required.

Qualifications

• 10+ years of leadership experience.
• Proven track record of meeting sales targets.
• Accountability to KPIs.
• Background in hospitality, upscale retail, or premium service operations is a strong advantage.
• Direct performance conversations and outcomes.
• You see issues, own them, and fix them.

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs.
• Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability.
• Ensure every member interaction is efficient, professional, and reflects Serenity's service standard — while identifying and converting sales opportunities.
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use that data to make operational and commercial decisions.
• Identify underperformance early and address it directly, with clarity and follow-through.

Skills

Leadership

Sales targets

KPI management

Operations management

Employee coaching

Job description

Serenity is seeking a Practice Manager, Sales & Operations to own a high-volume service location in Sugar Land, TX. You will lead the team, manage the floor, and drive revenue while delivering an outstanding member experience.

The role demands a proven track record in operations management with a history of meeting sales targets, coaching staff, and using KPIs to inform decisions. No industry-specific experience required.