Sales Operations Playbook Specialist

ENC - ElDorado National California Inc.; Riverside (CA); On-site; USD 63,000 - 72,000; Full time

Job summary

ENC - ElDorado National California Inc. in Riverside, CA seeks a temporary Sales Operations Process Specialist to build and standardize the Sales Operations playbook and related SOPs.

You will document handoffs, create templates, and align cross-functional teams to scale processes in Sales, Quoting, and Contract administration. Reporting to the Director of Sales Operations, you will map current workflows, develop work instructions, and maintain process documentation.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Supply Chain, or related field preferred.
• Minimum of three (3) years of experience in business process improvement, operations, project coordination, or related field.
• Strong understanding of business process documentation and workflow development.
• Experience creating SOPs, work instructions, and process documentation.
• Proficiency in Visio, Lucidchart, and Office Suite for process mapping.

Responsibilities

• Develop, document, and maintain Standard Operating Procedures (SOPs) for Sales Operations processes.
• Create process maps, workflow diagrams, swim lane charts, and other visual documentation to illustrate departmental workflows.
• Analyze current Sales Operations processes and cross-functional workflows to identify opportunities for standardization and improved efficiency.
• Document current-state and future-state workflows for sales, quoting, bidding, contract administration, and related functions.
• Collaborate with department leader to validate and implement standardized processes.
• Maintain organized, version-controlled, accessible process documentation.
• Develop work instructions, templates, checklists, and supporting documentation to improve consistency.
• Develop and maintain the Sales Operations Playbook as a centralized department resource.

Skills

Process documentation

SOP development

Workflow analysis

Cross-functional collaboration

Written communication

Project coordination

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Visio

Lucidchart

Microsoft Office Suite

Job description

ENC - ElDorado National California Inc. in Riverside, CA seeks a temporary Sales Operations Process Specialist to build and standardize the Sales Operations playbook and related SOPs.

You will document handoffs, create templates, and align cross-functional teams to scale processes in Sales, Quoting, and Contract administration. Reporting to the Director of Sales Operations, you will map current workflows, develop work instructions, and maintain process documentation.