Sales Operations Process Specialist (Temporary)

Eldorado National California; Riverside (CA); In loco; USD 63.000 - 72.000; Part-time

Descrizione del lavoro

ElDorado National California is seeking a Sales Operations Process Specialist (Temporary) in Riverside, CA to develop, document, and standardize SOPs, workflows, and training materials for the Transit Sales department.

Working under the Director of Sales Operations, you will collaborate across Engineering, Finance, Purchasing, Production, Warranty, Marketing, and Legal to ensure consistent handoffs and scalable processes, culminating in a comprehensive Sales Operations Playbook.

Competenze

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Supply Chain, or related field.
• Minimum of three (3) years of experience in business process improvement, operations, project coordination, business analysis, or technical documentation.
• Experience creating Standard Operating Procedures (SOPs), work instructions, and process documentation.
• Proficiency in Visio, Lucidchart, MS Office or similar tools.
• Strong written communication and attention to detail.
• Ability to gather information from multiple stakeholders and translate into standardized documentation.

Mansioni

• Develop, document, and maintain SOPs for Sales Operations processes.
• Create process maps, workflow diagrams, swim lane charts, and other visual documentation to illustrate departmental workflows.
• Analyze current Sales Operations processes and cross-functional workflows to identify opportunities for standardization and improved efficiency.
• Document current-state and future-state workflows for sales, quoting, bidding, contract administration, program management, document control, and related functions.
• Collaborate with department leaders to validate and implement standardized processes.
• Ensure all process documentation is organized, version controlled, and easily accessible.
• Develop work instructions, templates, checklists, and supporting documentation to improve consistency.
• Maintain the Sales Operations Playbook as a centralized resource for SOPs, workflows, templates, and training materials.
• Assist with change management initiatives related to new processes and organizational improvements.
• Support development of departmental training materials and onboarding documentation.
• Recommend process improvements that enhance efficiency, effectiveness, and scalability.
• Maintain confidentiality of proprietary company information and customer data.

Conoscenze

Process documentation

SOP development

Process mapping

Cross-functional collaboration

Attention to detail

Written communication

Formazione

Bachelor's degree in Business Administration

Strumenti

Microsoft Visio

Lucidchart

Microsoft Office Suite

Descrizione del lavoro

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth – creating vehicles our teams can take pride in.

Founded in 1975, ENC (ElDorado National - California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide.

We offer one of the industry’s widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.

ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.

Sales Operations Process Specialist (Temporary)

Location: Riverside, CA
Pay Range: $45.50 - $52.50/hr

Duration: 1-3 months

Position Summary

The Sales Operations Process Specialist is responsible for developing, documenting, and standardizing the processes, procedures, and operational documentation that support the Transit Sales department. This temporary role will create Standard Operating Procedures (SOPs), workflow diagrams, process maps, work instructions, templates, and training documentation that establish consistency, improve efficiency, and support the continued growth of the Sales organization.

Working under the direction of the Director of Sales Operations, this position will collaborate with cross-functional departments including Engineering, Finance, Purchasing, Production, Warranty, Marketing, and Legal as needed to accurately document handoffs, responsibilities, and workflows that directly support Sales Operations. The primary focus of this role is to build and maintain the operational framework that enables the Sales team to execute work efficiently, consistently, and at scale culminating in the development of a comprehensive Sales Operations Playbook that serves as the department's central operating guide.

Key Responsibilities

This list of essential duties is not all-inclusive and may be expanded to include other duties, as management may deem necessary from time to time. The team members must be able to perform each essential job duty identified below satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential duties of this position unless doing so would create an undue hardship.

• Develop, document, and maintain Standard Operating Procedures (SOPs) for Sales Operations processes.
• Create process maps, workflow diagrams, swim lane charts, and other visual documentation to illustrate departmental workflows.
• Analyze current Sales Operations processes and cross-functional workflows that support the Sales Operations function to identify opportunities for standardization and improved efficiency.
• Document current-state and future-state workflows for sales, quoting, bidding, contract administration, program management, document control, and related business functions.
• Collaborate with department leader to validate and implement standardized processes.
• Ensure all process documentation is organized, version controlled, and easily accessible.
• Develop work instructions, templates, checklists, and supporting documentation to improve consistency.
• Develop and maintain the Sales Operations Playbook, consolidating Standard Operating Procedures (SOPs), workflows, best practices, templates, work instructions, roles and responsibilities, process documentation, and training materials into a centralized resource for the department.
• Assist with change management initiatives related to new processes and organizational improvements.
• Support development of departmental training materials and onboarding documentation.
• Recommend process improvements that enhance the efficiency, effectiveness, and scalability of the Sales Operations department.
• Maintain confidentiality of proprietary company information and customer data.

Position Requirements

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Supply Chain, or a related field preferred.
• Minimum of three (3) years of experience in business process improvement, operations, project coordination, business analysis, technical documentation, or a related field.
• Strong understanding of business process documentation and workflow development.
• Experience creating Standard Operating Procedures (SOPs), work instructions, and process documentation.
• Proficiency in Microsoft Visio, Lucidchart, Microsoft Office Suite, or similar process mapping software.
• Excellent organizational skills with exceptional attention to detail.
• Strong written communication skills with the ability to clearly document complex business processes.
• Ability to gather information from multiple stakeholders and translate it into clear, standardized documentation.
• Strong facilitation and interviewing skills.
• Ability to manage multiple projects simultaneously while meeting deadlines.
• Excellent analytical and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Strong interpersonal skills with the ability to build relationships across departments.
• Experience with continuous improvement methodologies is preferred (Lean, Six Sigma, Kaizen, etc.).