Sales Operations Process Specialist (Temporary)

ENC - ElDorado National California Inc.; Riverside (CA); On-site; USD 63,000 - 72,000; Full time

Job summary

ENC - ElDorado National California Inc. in Riverside, CA seeks a temporary Sales Operations Process Specialist to build and standardize the Sales Operations playbook and related SOPs.

You will document handoffs, create templates, and align cross-functional teams to scale processes in Sales, Quoting, and Contract administration. Reporting to the Director of Sales Operations, you will map current workflows, develop work instructions, and maintain process documentation.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Supply Chain, or related field preferred.
• Minimum of three (3) years of experience in business process improvement, operations, project coordination, or related field.
• Strong understanding of business process documentation and workflow development.
• Experience creating SOPs, work instructions, and process documentation.
• Proficiency in Visio, Lucidchart, and Office Suite for process mapping.

Responsibilities

• Develop, document, and maintain Standard Operating Procedures (SOPs) for Sales Operations processes.
• Create process maps, workflow diagrams, swim lane charts, and other visual documentation to illustrate departmental workflows.
• Analyze current Sales Operations processes and cross-functional workflows to identify opportunities for standardization and improved efficiency.
• Document current-state and future-state workflows for sales, quoting, bidding, contract administration, and related functions.
• Collaborate with department leader to validate and implement standardized processes.
• Maintain organized, version-controlled, accessible process documentation.
• Develop work instructions, templates, checklists, and supporting documentation to improve consistency.
• Develop and maintain the Sales Operations Playbook as a centralized department resource.

Skills

Process documentation

SOP development

Workflow analysis

Cross-functional collaboration

Written communication

Project coordination

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Visio

Lucidchart

Microsoft Office Suite

Job description

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth – creating vehicles our teams can take pride in.

Founded in 1975, ENC (ElDorado National – California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry’s widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel. ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.

Sales Operations Process Specialist (Temporary)

Location: Riverside, CA

Pay Range: $45.50 - $52.50/hr

Duration: 1-3 months

Position Summary

The Sales Operations Process Specialist is responsible for developing, documenting, and standardizing the processes, procedures, and operational documentation that support the Transit Sales department. This temporary role will create Standard Operating Procedures (SOPs), workflow diagrams, process maps, work instructions, templates, and training documentation that establish consistency, improve efficiency, and support the continued growth of the Sales organization. Working under the direction of the Director of Sales Operations, this position will collaborate with cross-functional departments including Engineering, Finance, Purchasing, Production, Warranty, Marketing, and Legal as needed to accurately document handoffs, responsibilities, and workflows that directly support Sales Operations. The primary focus of this role is to build and maintain the operational framework that enables the Sales team to execute work efficiently, consistently, and at scale culminating in the development of a comprehensive Sales Operations Playbook that serves as the department's central operating guide.

Key Responsibilities

• Develop, document, and maintain Standard Operating Procedures (SOPs) for Sales Operations processes.
• Create process maps, workflow diagrams, swim lane charts, and other visual documentation to illustrate departmental workflows.
• Analyze current Sales Operations processes and cross-functional workflows that support the Sales Operations function to identify opportunities for standardization and improved efficiency.
• Document current-state and future-state workflows for sales, quoting, bidding, contract administration, program management, document control, and related business functions.
• Collaborate with department leader to validate and implement standardized processes.
• Ensure all process documentation is organized, version controlled, and easily accessible.
• Develop work instructions, templates, checklists, and supporting documentation to improve consistency.
• Develop and maintain the Sales Operations Playbook, consolidating Standard Operating Procedures (SOPs), workflows, best practices, templates, work instructions, roles and responsibilities, process documentation, and training materials into a centralized resource for the department.
• Assist with change management initiatives related to new processes and organizational improvements.
• Support development of departmental training materials and onboarding documentation.
• Recommend process improvements that enhance the efficiency, effectiveness, and scalability of the Sales Operations department.
• Maintain confidentiality of proprietary company information and customer data.

Position Requirements

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Supply Chain, or a related field preferred.
• Minimum of three (3) years of experience in business process improvement, operations, project coordination, business analysis, technical documentation, or a related field.
• Strong understanding of business process documentation and workflow development.
• Experience creating Standard Operating Procedures (SOPs), work instructions, and process documentation.
• Proficiency in Microsoft Visio, Lucidchart, Microsoft Office Suite, or similar process mapping software.
• Excellent organizational skills with exceptional attention to detail.
• Strong written communication skills with the ability to clearly document complex business processes.
• Ability to gather information from multiple stakeholders and translate it into clear, standardized documentation.
• Strong facilitation and interviewing skills.
• Ability to manage multiple projects simultaneously while meeting deadlines.
• Excellent analytical and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Strong interpersonal skills with the ability to build relationships across departments.
• Experience with continuous improvement methodologies is preferred (Lean, Six Sigma, Kaizen, etc.).
• Experience creating SOPs, workflow diagrams, and process documentation required.

Preferred Qualifications

• Experience documenting business processes within manufacturing, engineering, or industrial environments is strongly desired.
• Familiarity with ERP, CRM, CPQ, or document management systems is preferred.
• Experience supporting cross-functional business operations preferred.
• Lean Six Sigma certification or similar process improvement certification is a plus.

Work Environment

This is an onsite position based in Riverside, CA and requires being onsite.

Career Growth at ENC

We believe great careers and leaders are built from within. Many of our team members have advanced into roles that lead or into specialized technical positions. We invest in hands-on training, skill development, and long-term career pathways within manufacturing operations.

Equal Opportunity Employer

ElDorado National California Inc. (ENC) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.

ENC takes affirmative action to employ and advance employment opportunities for minorities, women, protected veterans, and individuals with disabilities. We actively encourage qualified candidates from all backgrounds to apply and join our team.

ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance.

In accordance with California's wage transparency law (Senate Bill 1162), we are committed to pay equity and transparency. The salary range reflected on the job positing is our good faith estimate of what we expect to pay for this role at the time of posting. While we do not typically hire at the top of the salary range, initial offers are based on the candidate’s qualifications and experience, with opportunities for growth and increases over time.