Sales Operations Playbook Architect — Temporary

Eldorado National California; Riverside (CA); In loco; USD 63.000 - 72.000; Part-time

Descrizione del lavoro

ElDorado National California is seeking a Sales Operations Process Specialist (Temporary) in Riverside, CA to develop, document, and standardize SOPs, workflows, and training materials for the Transit Sales department.

Working under the Director of Sales Operations, you will collaborate across Engineering, Finance, Purchasing, Production, Warranty, Marketing, and Legal to ensure consistent handoffs and scalable processes, culminating in a comprehensive Sales Operations Playbook.

Competenze

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Supply Chain, or related field.
• Minimum of three (3) years of experience in business process improvement, operations, project coordination, business analysis, or technical documentation.
• Experience creating Standard Operating Procedures (SOPs), work instructions, and process documentation.
• Proficiency in Visio, Lucidchart, MS Office or similar tools.
• Strong written communication and attention to detail.
• Ability to gather information from multiple stakeholders and translate into standardized documentation.

Mansioni

• Develop, document, and maintain SOPs for Sales Operations processes.
• Create process maps, workflow diagrams, swim lane charts, and other visual documentation to illustrate departmental workflows.
• Analyze current Sales Operations processes and cross-functional workflows to identify opportunities for standardization and improved efficiency.
• Document current-state and future-state workflows for sales, quoting, bidding, contract administration, program management, document control, and related functions.
• Collaborate with department leaders to validate and implement standardized processes.
• Ensure all process documentation is organized, version controlled, and easily accessible.
• Develop work instructions, templates, checklists, and supporting documentation to improve consistency.
• Maintain the Sales Operations Playbook as a centralized resource for SOPs, workflows, templates, and training materials.
• Assist with change management initiatives related to new processes and organizational improvements.
• Support development of departmental training materials and onboarding documentation.
• Recommend process improvements that enhance efficiency, effectiveness, and scalability.
• Maintain confidentiality of proprietary company information and customer data.

Conoscenze

Process documentation

SOP development

Process mapping

Cross-functional collaboration

Attention to detail

Written communication

Formazione

Bachelor's degree in Business Administration

Strumenti

Microsoft Visio

Lucidchart

Microsoft Office Suite

Descrizione del lavoro

ElDorado National California is seeking a Sales Operations Process Specialist (Temporary) in Riverside, CA to develop, document, and standardize SOPs, workflows, and training materials for the Transit Sales department.

Working under the Director of Sales Operations, you will collaborate across Engineering, Finance, Purchasing, Production, Warranty, Marketing, and Legal to ensure consistent handoffs and scalable processes, culminating in a comprehensive Sales Operations Playbook.