Sales Operations & Documentation Specialist

TMS Johnson, Inc.; New Hope (MN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off and holidays

Manufacturer-sponsored training

Job summary

TMS Johnson is seeking a Sales Team Administrator to support the sales team by managing order documentation, project records, CRM data, and manufacturer communications throughout the quote-to-delivery process. The role emphasizes accuracy, organization, and timely updates to ensure smooth project flow.

The position requires strong Microsoft Office skills, the ability to manage multiple projects, and solid communication.

Qualifications

• MS Office suite familiarity (Excel, Word, Outlook)
• Ability to prioritize and manage multiple projects efficiently
• Detail-oriented with strong written and verbal communication skills
• Strong project and time management skills

Responsibilities

• Receive, organize, and track manufacturer order acknowledgments through delivery
• Process order changes, including address updates, expedited production requests, and manufacturer revisions
• Assist with returns, credits, RGA requests, and lien waiver / project compliance documentation
• Create, organize, and distribute submittals, O&M manuals, and closeout documentation
• Collect and maintain manufacturer warranty documentation and organized electronic project files
• Maintain and update CRM records, including customer contacts, project details, and sales activity
• Coordinate sample requests and maintain inventory records for sales and manufacturer materials
• Identify and implement improvements to documentation, CRM, and order-tracking workflows

Skills

Project management

Attention to detail

Written & verbal communication

Time management

Education

Associate degree

Tools

Excel

Word

Outlook

Salesforce

Job description

TMS Johnson is seeking a Sales Team Administrator to support the sales team by managing order documentation, project records, CRM data, and manufacturer communications throughout the quote-to-delivery process. The role emphasizes accuracy, organization, and timely updates to ensure smooth project flow.

The position requires strong Microsoft Office skills, the ability to manage multiple projects, and solid communication.