Sales Operations Specialist: Streamline Orders & CRM

Alloy Enterprises; Burlington (MA); On-site; USD 55,000 - 93,000; Full time

Job summary

Johnson Controls is seeking a Sales Operations Generalist to support day-to-day commercial operations, reporting to the Commercial Operations Manager. You will manage order entry, invoicing, and customer support across sales, finance, and operations to ensure accurate, timely processing and service.

You will maintain CRM data integrity, generate KPI reports, and coordinate with Global Trade Compliance for order-level compliance.

Qualifications

• Bachelor's degree in business, finance, operations, or a related discipline is required.
• 2-4 years of experience in a sales operations, business operations, or finance environment. Preference for manufacturing.
• Demonstrated attention to detail in transactional work and record-keeping.
• Ability to balance multiple concurrent requests, coordinate across functions, and escalate issues as needed.
• Strong written and verbal communication across functions and with customers.

Responsibilities

• Sales Operations Management: handle the full sales operations workflow from order entry to invoicing and recurring reporting.
• Customer Service Support: assist the commercial sales team with order/invoice questions and status updates.
• CRM Administration: maintain data hygiene and generate reports on pipeline and activity KPIs.
• Trade Compliance Coordination: validate orders against export/import requirements and coordinate with Global Trade Compliance.

Skills

Attention to Detail

Coordination & Prioritization

Communication & Collaboration

Adaptability

Trade Compliance

Education

Bachelor's degree in business, finance, operations, or related discipline

Tools

Salesforce

Job description

Johnson Controls is seeking a Sales Operations Generalist to support day-to-day commercial operations, reporting to the Commercial Operations Manager. You will manage order entry, invoicing, and customer support across sales, finance, and operations to ensure accurate, timely processing and service.

You will maintain CRM data integrity, generate KPI reports, and coordinate with Global Trade Compliance for order-level compliance.