Sales Operations & Dispatch Coordinator

Service Experts; Champaign (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

Service Experts is hiring a Dispatcher to support the Sales Team, Service Technicians, Maintenance Technicians, and Installers in Champaign, IL. You will maintain accurate data, inform customers of appointments, and help resolve issues while coordinating calls and follow-ups.

The role requires strong communication, the ability to multi-task in a fast-paced environment, and experience with office systems. Equal opportunity employer and onsite work model in a busy service center.

Qualifications

• Experience in customer-facing environments or offices.
• Prior dispatching experience is desirable.
• Experience with computers and office systems.

Responsibilities

• Analyses, diagnos es, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Schedules and routes technicians and Residential Sales Consultants based on availability, skills, location, and system data.
• Maintains communications with customers to confirm appointments and relay changes or delays.
• Enters sales appointment details and updates systems to reflect cancellations or new schedules.
• Gathers information post-call to document sales details and quotes."],
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Skills

Customer service

Dispatching

Administrative work

Communication

Multitasking

Education

High School Diploma/GED

Job description

Service Experts is hiring a Dispatcher to support the Sales Team, Service Technicians, Maintenance Technicians, and Installers in Champaign, IL. You will maintain accurate data, inform customers of appointments, and help resolve issues while coordinating calls and follow-ups.

The role requires strong communication, the ability to multi-task in a fast-paced environment, and experience with office systems. Equal opportunity employer and onsite work model in a busy service center.