Sales & Operations Advisor in Training - Path to Growth

DriveTime; Newport News (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Life insurance

Disability coverage

Tuition reimbursement

Wellness program

Paid time off

Job summary

DriveTime Family of Brands is seeking a Customer Experience & Sales Support teammate to greet customers, present vehicle features, and guide them through financing basics, ensuring a smooth dealership visit.

You will support the sales and operations teams, follow up on leads, schedule appointments, assist with test drives, and help with paperwork while maintaining showroom presentation and inventory. A friendly attitude and 1–3 years in hospitality or retail are preferred.

Qualifications

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 1–3 years related work experience in hospitality, sales and/or retail with a fast-paced, customer-facing environment.
• Ability to progress through a multi-phase, learning certification of Level 1 and 2 with increasing responsibility for sales and operations.
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check

Responsibilities

• Greet customers in a friendly, professional manner.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal technical systems to support dealership operations and ensure a seamless end-to-end customer journey.
• Work closely with the sales and management teams to support and achieve dealership goals.

Skills

Positive attitude

Customer service

Team collaboration

Strong communication

Education

High School Diploma or GED

Associate or bachelor’s degree preferred

Job description

DriveTime Family of Brands is seeking a Customer Experience & Sales Support teammate to greet customers, present vehicle features, and guide them through financing basics, ensuring a smooth dealership visit.

You will support the sales and operations teams, follow up on leads, schedule appointments, assist with test drives, and help with paperwork while maintaining showroom presentation and inventory. A friendly attitude and 1–3 years in hospitality or retail are preferred.