Retail Sales Manager - Elevate Customer Experience

The Michael's Companies; Town of Middletown (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Tuition assistance

Job summary

The Michaels Companies in Middletown, DE is seeking a Sales Manager to lead front-end and service operations, champion a high-performing selling culture, and drive sales and customer satisfaction across in-store programs.

You will coach teams, ensure SOP compliance, manage POS and Self-Checkout, support events like birthdays, BOPIS, and loyalty enrollment, and uphold brand standards while achieving KPIs.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure brand standards.
• Coach team members to deliver a best-in-class customer experience.
• Oversee store programs, events, and omni-channel services (BOPIS, delivery).
• Manage POS and Self-Checkout systems and ensure operational continuity.
• Support loyalty enrollment and protect assets through SOP adherence.

Skills

Retail leadership

Customer experience coaching

Operations management

POS Systems

Self-Checkout systems

Tools

POS Systems

Self-Checkout hardware

Job description

The Michaels Companies in Middletown, DE is seeking a Sales Manager to lead front-end and service operations, champion a high-performing selling culture, and drive sales and customer satisfaction across in-store programs.

You will coach teams, ensure SOP compliance, manage POS and Self-Checkout, support events like birthdays, BOPIS, and loyalty enrollment, and uphold brand standards while achieving KPIs.