Retail Sales Manager: Elevate Customer Experience & Growth

Socket.dev; Saint Petersburg (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for the Tampa-St. Petersburg, FL store to lead a high-performing sales team and deliver exceptional customer experiences.

You will oversee front-end and service operations, coach team members, and ensure consistent execution of selling behaviors and brand standards. Responsibilities include MOD coverage, POS operations, Guardian of store standards, and driving loyalty program adoption while supporting omni-channel services such as BOPIS and

Qualifications

• 3+ years retail leadership experience.
• Strong customer-service focus and coaching skills.
• Ability to lead front-end and service operations in a bustling store.

Responsibilities

• Lead store operations and ensure adherence to SOPs and company programs.
• Coach and model selling behaviors to improve conversion and customer experience.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout transactions and customer support.
• Drive omni-channel initiatives like BOPIS and Same Day Delivery.
• Train, coach, and develop team members across departments.
• Support asset protection and shrink reduction efforts.

Job description

The Michaels Companies Inc. is seeking a Sales Manager for the Tampa-St. Petersburg, FL store to lead a high-performing sales team and deliver exceptional customer experiences.

You will oversee front-end and service operations, coach team members, and ensure consistent execution of selling behaviors and brand standards. Responsibilities include MOD coverage, POS operations, Guardian of store standards, and driving loyalty program adoption while supporting omni-channel services such as BOPIS and