Retail Sales Leader - Elevate Customer Experience

Michaels Stores; Kansas City (KS); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Tuition assistance

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for a high-performing store, focusing on customer experience and selling excellence in a dynamic environment. You will lead front-end and service operations, coach the team, and drive sales goals across key KPIs while upholding brand standards.

Responsibilities include supervising POS systems, delivering MOD coverage, and promoting loyalty programs, with a strong emphasis on store integrity and omni-channel execution.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure execution of policies and standards, holding team accountable.
• Coach Customer Experience and ART of Selling behaviors.
• Provide Manager-on-Duty coverage.
• Oversee POS and Self-Checkout operations.
• Oversee in-store programs and events.
• Promote Loyalty Rewards Program.
• Drive omni‑channel service (BOPIS, Same Day Delivery).

Skills

Retail leadership

Customer service

POS systems

SOP compliance

Team coaching

Tools

POS & Self-Checkout systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager for a high-performing store, focusing on customer experience and selling excellence in a dynamic environment. You will lead front-end and service operations, coach the team, and drive sales goals across key KPIs while upholding brand standards.

Responsibilities include supervising POS systems, delivering MOD coverage, and promoting loyalty programs, with a strong emphasis on store integrity and omni-channel execution.