Sales Manager: Drive Customer Experience & Store Success

Michaels Inc.; Bloomingdale (IL); Hybrid; USD 22,000 - 31,000; Full time

Job summary

The Michaels Companies is seeking a Sales Manager for the Bloomingdale, IL store to lead a high-performing selling culture, drive sales results, and ensure an engaging customer experience.

You will oversee front-end and service operations, coach teammates on SOPs and brand standards, and coordinate omni-channel initiatives such as BOPIS and Same Day Delivery. This role requires 3+ years of retail leadership experience and hands-on coaching.

Qualifications

• Lead and manage adherence to SOPs and Company programs to ensure compliance.
• Model and coach Customer Experience and ART of Selling behaviours to drive conversion.
• Provide Manager-on-Duty coverage and oversee front-end operations and events.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and Company programs.
• Ensure execution of policies, store conditions, and results.
• Coach for best-in-class customer experience and selling behaviours.
• Oversee POS, Self-Checkout, BOPIS, Same Day Delivery, and in-store programs.
• Train and develop team members through onboarding and ongoing skill-building.

Job description

The Michaels Companies is seeking a Sales Manager for the Bloomingdale, IL store to lead a high-performing selling culture, drive sales results, and ensure an engaging customer experience.

You will oversee front-end and service operations, coach teammates on SOPs and brand standards, and coordinate omni-channel initiatives such as BOPIS and Same Day Delivery. This role requires 3+ years of retail leadership experience and hands-on coaching.