Retail Sales Leader: Customer Experience & Growth

Michaels; North Aurora (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Job summary

The Michaels in North Aurora, IL is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience in front-end and service operations.

You will coach teams on SOPs, brand standards, and customer-focused selling, provide Manager-on-Duty coverage, oversee POS and omni-channel services, and promote loyalty programs while building talent and safeguarding assets.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and manage adherence to SOPs and Company programs to ensure compliance with laws and requirements.
• Model and coach Customer Experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout operations and drive omni-channel service.
• Promote Loyalty Rewards Program and protect assets through strong procedures.

Job description

The Michaels in North Aurora, IL is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience in front-end and service operations.

You will coach teams on SOPs, brand standards, and customer-focused selling, provide Manager-on-Duty coverage, oversee POS and omni-channel services, and promote loyalty programs while building talent and safeguarding assets.