Retail Sales Manager — Customer Experience Leader

Michaels Stores; New Lenox (IL); Sur place; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Employee discounts

Partner discount programs

Résumé du poste

The Michaels Companies Inc. is seeking a Sales Manager in New Lenox, IL to lead a high-performing selling culture and engage customers with strong service. You will oversee front-end operations, coach staff, and manage daily execution of SOPs and brand standards.

You will champion customer experience, drive sales KPIs, and coordinate with MOD coverage while promoting loyalty programs and protection plans. The role requires leadership, hustle, and a willingness to work nights and weekends.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Ability to work nights, weekends and early mornings.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsabilités

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations, ensuring brand standards and SOPs.
• Coach team to improve customer experience and selling behaviors.
• Provide MOD coverage and maintain store leadership and continuity.
• Drive omni-channel service, including BOPIS and Same Day Delivery, and loyalty enrollment.

Connaissances

Retail leadership

Customer coaching

POS operations

Team training

Outils

POS systems

Description du poste

The Michaels Companies Inc. is seeking a Sales Manager in New Lenox, IL to lead a high-performing selling culture and engage customers with strong service. You will oversee front-end operations, coach staff, and manage daily execution of SOPs and brand standards.

You will champion customer experience, drive sales KPIs, and coordinate with MOD coverage while promoting loyalty programs and protection plans. The role requires leadership, hustle, and a willingness to work nights and weekends.